Company Description
Accor have more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
Job Description
Customer Relations
Is focussed on providing customer satisfaction at all times.Informs guests about how the Institute operates and is organised, and explains the treatment process and its benefits. Ensures guests are well looked after at all times while at the Institute.Keeps the appointment book up-to-date and is able to handle changes in work schedules, due to late arrivals or cancellations.Provides advice on the Institute's beauty products and sells them.Advises guests on the services and activities offered on site, as well as the region's cultural and tourist attractions.
Professional techniques / Production
Gives massage treatments in compliance with standards and protocols, respecting appointment times and standard treatment durations.Ensures the smooth running of appliances and equipment, informing the direct Manager or Technical Department of any anomalies.Respects standard massage treatment hygiene procedures.
Team management and cross-departmental responsibilities
Escalates any customer complaints or problems to management. Takes part in meetings for the Health Club team and departmental meetings.
Management and administration
Handles stock management and follow-up for the equipment and products used in treatments.Is responsible for organising the cubicle.
Hygiene / Personal safety / Environment
Respects hygiene, safety and environmental regulations.
Additional Information
Multi-tasking
Data Entry
Computer Skills
Flexibility
Organization
Attention to Detail
Communication
Time Management
