- Full-Time
- Permanent
- FAIRMONT
- Wellness & Recreation
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Fairmont Banff Springs, Banff, Canada
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REF50461X
Spa Reception Agent - Spring/Summer
Region
Luxury & Lifestyle
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.
Starting Rate: $18.93
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.02
Job Duties Include:
- Greet members and guests and answer telephone inquiries promptly and professionally providing complete details of all spa aspects and channel to appropriate person for assistance
- Be knowledgeable about all aspects of treatments, retail products and the facility
- Resolve guest concerns to ensure guest satisfaction
- Book / Schedule Treatments, give tours of spa, escort guests as required
- Ensure smooth operation of reception and control entry into all areas of facility by restricting all unauthorized individuals
- Respond to common email, handling guest requests in a timely manner
- Ensure attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
- Collect payment from clients for all services rendered and retail products
- Maintain inventory and stocking of all reception materials
- When supporting Spa Reservations, work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest
- Responsible to complete assigned duties throughout shift including quality checks on spa bookings and other reporting
- Constant standing and walking throughout shift in Spa Reception
- Constant sitting and computer work throughout shift when assisting in Spa Reservations
- Other duties as assigned
Your Skills & Qualifications:
- Minimum of 1 year experience in spa industry or hospitality preferably in a similar position
- Diploma or Degree in hospitality or related field an asset
- Computer literacy in Microsoft Office, Word, Excel
- Excellent communication skills, both written and spoken
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.
Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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