Spa Manager

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with curated hotels, eco-lodges and waterways experiences located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Spa Manager

The Spa Manager oversees all aspects of spa operations, ensuring exceptional service delivery, maximizing revenue through strategic marketing initiatives, and maintaining brand standards. Lead recruitment, training, and development efforts, fostering a knowledgeable and skilled team. Financial management responsibilities include budgeting, inventory tracking, and generating productivity reports. Acting as an Ambassador for the spa and resort brand, and builds relationships with stakeholders, representing brand values. In essence, ensures a seamless guest experience, financial sustainability, and regulatory compliance within the spa facility.

What is in it for you:

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
• Ignite your skills with our cutting-edge Academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful Corporate Social Responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights!

Key Responsibilities:

• Service Excellence: Consistently offers professional, engaging, and friendly service. Directs and leads the day-to-day Spa operation, ensuring all standards are followed to maintain peak conditioning of the facility at all times through cleanliness and hygiene, while ensuring guest/member satisfaction by assuring safety and service is always the spa’s first priority.
• Sales and Marketing: Promotes and sells customized Spa offers and programs to conference groups and individuals to maximize the number of Spa visitors and members, while maintaining thorough knowledge of competitors, including location, product offerings, pricing, promotions, and sales techniques, and establishing proactive strategic initiatives for the spa to help market overall offers/products.
• Team Development: Assists in the recruitment, development, and training of all leaders and support staff, ensuring team members are familiar with all areas of the Spa Treatment operation, including product knowledge and retail sales, while following departmental policies and procedures, as well as all safety and sanitation policies.
• Financial Management and Compliance: Assists in the development and implementation of financial budgeting and analysis for the departments within the facility, providing monthly budgets and forecasts when requested, while being responsible for staying within the allocated budget while maximizing profitability, and establishing reliable systems to track all internal inventories for the department and report any variances.
• Safety and Emergency Management: Follows and ensures that all colleagues follow all safety procedures and practices of the property, leading by example, while assisting in the development and compliance of all departmental emergency procedures, ensuring all potential and actual hazards are reported and rectified immediately, assuring safety of the persons and property of all within the premises by fairly applying resort regulations and strictly following existing laws, and handling emergency situations with urgency and discretion.

• Experience and Education: The ideal candidate should have previous leadership experience within the Spa Treatment field, a University/College degree in a related discipline, and experience in the Hotel industry is considered an asset. Additionally, experience and certification in one of the Spa disciplines of fitness or therapy are preferred, with previous experience also being viewed as an asset.
• Technical Skills: The ideal candidate must be proficient in Microsoft Windows applications, essential for managing administrative tasks, scheduling appointments, and maintaining client records. Staying current with spa management software and treatment procedures, along with operating specialized equipment, is vital for efficient operations and top-notch service. Keeping abreast of market trends ensures the spa remains competitive and enhances the overall customer experience.
• Soft Skills: The ideal candidate should possess excellent communication and organizational skills, as well as strong interpersonal and problem-solving abilities, being highly responsible, reliable, and capable of focusing attention on guest needs, remaining calm and courteous at all times.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS