- Casual
- Permanent
- FAIRMONT
- Wellness & Recreation
__jobinformationwidget.freetext.LocationText__
Claremont Club & Spa - A Fairmont Hotel, Berkeley, United States
__jobinformationwidget.freetext.ExternalReference__
REF51301W
Spa Experience Coordinator, On-Call
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Greet guest with a positive tone and use of surname (example: Mr. Jackson, Ms. Smith).
- Consistently practice the Claremont Five-Star service standards with each guest.
- Ensure that the guest has a full understanding of the service and is comfortable with the process. Additionally, verifying package components with each guest.
- Interact with guests in a friendly, service oriented manner.
- Accurately input reservation data into computer providing complete client file. Confirm date, times, appointments and 48 hour cancellation policy.
- Respond to guest emails as soon as possible within 24 hours.
- Respond to KIPSUs upon receipt.
- Efficiently retrieve all voice mail messages and return calls within two hours.
- Daily read departmental updates being responsible for all information.
- Inform manager of unsafe equipment, practices or guest reactions.
- Consistently ask each guest if they have a preference of gender for their massage provider.
- Responsible to consistently log in with own individual code.
- Accurately and completely handle all cancellations.
- Arrive for your shift in uniform with name badge looking clean and professional.
- Attend all scheduled staff meetings.
- Promote sales of treatments with a priority to upselling and suggestive selling to the guest.
- Communicate supply needs to appropriate manager in writing.
- Knowledge and ability to process gift certificates including daily balancing accounting procedures.
- Responsible for dusting and organization of workspace and department.
- Problem solving for guests or provider staff in taking care of a service.
- Confirm cancellation policy with each guest
- Ensure all reservations including gift certificate are to be booked with a credit card guarantee.
- In conclusion of the reservation, confirm with each guest appointments and times for each service.
- Ensure each guest is knowledgeable of the spa including use of the sauna, steam, whirlpool, lunch, pool, and fitness as appropriate.
- Answer telephone with proper, courteous identification greeting within three rings.
- Perform department opening and closing procedures.
- Scheduling treatments and packages for guests with accuracy and consistency.
- Handle guest complaints and problem solving as necessary.
- Maintain knowledge of spa services and wellness programs.
- Utilize confident selling skills which include; asking for the sell and overcoming objectives.
- Perform requested duties of spa operations manager as needed.
Hourly Rate: $23.18 Gross per Hour
- Previous experience is an asset
- High school diploma.
- Cashier, computer, hotel/spa experience preferred.
- Two-year customer service related experience required.
- Friendly, energetic, dependable and customer oriented.
- Must be very detail oriented.
- Ability to work with a variety of staff and management in a cooperative manner.
- Skill to handle multiple tasks instantaneously.
- Ability to work with fellow staff members in a close and shared work environment while remaining individually focused on work.
Visa Requirements: Must provide proof of eligibility to work in the United States.
All your information will be kept confidential according to EEO guidelines.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Riyadh
Job Category
Wellness & Recreation
Description
As the Spa Supervisor, you are responsible for ensuring luxury and tranquility await our Guests . You will be providing support to our staff, ensuring seamless transitions and service from check-in
Reference
14285faa-9e29-45e3-9207-bbc926811808
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Wellness & Recreation
Description
As a Recreation Attendant you are responsible to provide warm, engaging and authentically local personalized service to all guests who utilize the facilities.What you will be doing: Actively engage wi
Reference
0009c982-f924-41f0-a1d9-75a37e24ffe8
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Jakarta The Oddbird, South Jakarta, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
South Jakarta
Job Category
Wellness & Recreation
Description
The Spa Manager will be responsible for the following key duties:Develop budgets and short to long-range strategic planning for the operation of the spa.Establish and implement the spa's standard oper
Reference
0b73cc77-938b-422d-a38a-bdc2aec7a625
Expiry Date
01/01/0001
Salary
Location
Sofitel Bahrain Zallaq Thalassa sea & spa, Manama, Bahrain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Manama
Job Category
Wellness & Recreation
Description
Life Guard :This position exists to maintain swimmer safety. Lifeguards monitor water conditions and guest behavior, enforcing safety rules and paying close attention to swimmer activities and behavio
Reference
3dfee7e7-353d-42c4-be80-a3d703ec85bc
Expiry Date
01/01/0001
Salary
Location
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Hamilton
Job Category
Wellness & Recreation
Description
Summary of Responsibilities:Reporting to the Lead Spa Therapist, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engaging a
Reference
84f25f10-d3e2-4757-91ef-83268426bf4a
Expiry Date
01/01/0001
Salary
Location
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Cape Town
Job Category
Wellness & Recreation
Description
Position Scope: The Spa Manager is responsible for the establishment and execution of clear short term and long-term goals to ensure the spa is recognized as one of the highest quality spas in South A
Reference
0a97f8ed-c0ce-4ad1-8cbd-3ef7d523f511
Expiry Date
01/01/0001
Salary
Location
Fairmont La Hacienda Costa del Sol (Opening February 2025), Cádiz, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Cádiz
Job Category
Wellness & Recreation
Description
As a Therapist at Fairmont Spa & Wellness, our guests will enjoy an exceptional wellness experience provided by you. You will offer a wide variety of high-quality spa treatments in an unparalleled set
Reference
25647c05-4370-4c0a-b09a-4f37bcacbd27
Expiry Date
01/01/0001
Salary
Location
Sofitel Mumbai BKC, Mumbai, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Mumbai
Job Category
Wellness & Recreation
Description
Deliver a variety of spa services (body treatments, massages, facials) in a safe and professional manner.Maintain equipment and sample inventory of products.Keep a clean and stocked room.Acknowledge a
Reference
029875db-6c04-4dad-ae4e-a095df474f82
Expiry Date
01/01/0001
Salary
Location
Swissôtel The Bosphorus - Istanbul, İstanbul, Turkey
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Istanbul
Job Category
Wellness & Recreation
Description
The employee is responsible for the comfort and cleanliness of the guest changing rooms and the general areas of the guest spa, as assigned in the planning.Tasks are carried out according to the shift
Reference
86f64014-08fd-4330-8f78-7e0185088f56
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Casual
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Wellness & Recreation
Description
The Esthetician performs all aesthetic services in a safe and professional manner to the guests. They also keep themselves updated with the latest trends and servicing protocols, all in an effort to p
Reference
91dcba96-c95a-400f-92a9-c0c2024dc06e
Expiry Date
01/01/0001