- Casual
- Permanent
- FAIRMONT
- Wellness & Recreation
__jobinformationwidget.freetext.LocationText__
Claremont Club & Spa - A Fairmont Hotel, Berkeley, United States
__jobinformationwidget.freetext.ExternalReference__
REF51301W
Spa Experience Coordinator, On-Call
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Greet guest with a positive tone and use of surname (example: Mr. Jackson, Ms. Smith).
- Consistently practice the Claremont Five-Star service standards with each guest.
- Ensure that the guest has a full understanding of the service and is comfortable with the process. Additionally, verifying package components with each guest.
- Interact with guests in a friendly, service oriented manner.
- Accurately input reservation data into computer providing complete client file. Confirm date, times, appointments and 48 hour cancellation policy.
- Respond to guest emails as soon as possible within 24 hours.
- Respond to KIPSUs upon receipt.
- Efficiently retrieve all voice mail messages and return calls within two hours.
- Daily read departmental updates being responsible for all information.
- Inform manager of unsafe equipment, practices or guest reactions.
- Consistently ask each guest if they have a preference of gender for their massage provider.
- Responsible to consistently log in with own individual code.
- Accurately and completely handle all cancellations.
- Arrive for your shift in uniform with name badge looking clean and professional.
- Attend all scheduled staff meetings.
- Promote sales of treatments with a priority to upselling and suggestive selling to the guest.
- Communicate supply needs to appropriate manager in writing.
- Knowledge and ability to process gift certificates including daily balancing accounting procedures.
- Responsible for dusting and organization of workspace and department.
- Problem solving for guests or provider staff in taking care of a service.
- Confirm cancellation policy with each guest
- Ensure all reservations including gift certificate are to be booked with a credit card guarantee.
- In conclusion of the reservation, confirm with each guest appointments and times for each service.
- Ensure each guest is knowledgeable of the spa including use of the sauna, steam, whirlpool, lunch, pool, and fitness as appropriate.
- Answer telephone with proper, courteous identification greeting within three rings.
- Perform department opening and closing procedures.
- Scheduling treatments and packages for guests with accuracy and consistency.
- Handle guest complaints and problem solving as necessary.
- Maintain knowledge of spa services and wellness programs.
- Utilize confident selling skills which include; asking for the sell and overcoming objectives.
- Perform requested duties of spa operations manager as needed.
Hourly Rate: $23.18 Gross per Hour
- Previous experience is an asset
- High school diploma.
- Cashier, computer, hotel/spa experience preferred.
- Two-year customer service related experience required.
- Friendly, energetic, dependable and customer oriented.
- Must be very detail oriented.
- Ability to work with a variety of staff and management in a cooperative manner.
- Skill to handle multiple tasks instantaneously.
- Ability to work with fellow staff members in a close and shared work environment while remaining individually focused on work.
Visa Requirements: Must provide proof of eligibility to work in the United States.
All your information will be kept confidential according to EEO guidelines.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Associate
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Wellness & Recreation
Description
Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging serviceAssist in the op
Reference
a9902990-934e-4e40-a71c-f78276a60a66
Expiry Date
01/01/0001
Salary
Location
Fairmont Monte-Carlo, Monaco
Experience Level
Executive
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Monaco
Job Category
Wellness & Recreation
Description
Relevant de la Directrice du Spa/Fitness, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter : Proposer en permanence un service professionnel, avenant et attach
Reference
92e62887-dd8e-4026-88f1-12b03c6ada9d
Expiry Date
01/01/0001
Salary
Location
Paris, France
Experience Level
Student
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Internship
Locations
Paris
Job Category
Wellness & Recreation
Description
We are seeking a motivated and detail-oriented Intern to join our Raffles Spa & Wellness Global Department. Reporting to the VP Global Spa & Wellness Raffles, this position offers a valuable opportuni
Reference
535af8f0-a90e-4c00-ad9d-18b067b95b12
Expiry Date
01/01/0001
Salary
Location
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Maldives
Job Category
Wellness & Recreation
Description
Maintain thorough knowledge of products for each treatment/therapyMaintain cleanliness and report deficiencies of any spa equipmentEnsure that equipment & facilities are in peak sanitary condition at
Reference
cc897e22-b8e0-48e4-af06-ceef0cc4643a
Expiry Date
01/01/0001
Salary
Location
SWISSOTEL BUYUK EFES IZMIR, İzmir, Turkey
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Izmir
Job Category
Wellness & Recreation
Description
Performing different types of massages, beauty treatments, and wellness therapies.Maintaining detailed records of massages, treatments, and therapies performed on each spa guest.Communicating with gue
Reference
ecfe19c0-6231-405b-8ae5-eec811b58d75
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Wellness & Recreation
Description
Taking guidance and instruction from the Senior Spa Attendant, the Spa Attendant is responsible for the hygiene, cleanliness and sanitisation of the spa and gym. They are required to orientate guests
Reference
3ca096d1-957b-42c9-8e3a-48124078011e
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Executive
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Wellness & Recreation
Description
The Wellness Executive will provide a comprehensive wellness program but not limited to providing fitness and wellness services, retail and spa membership. The Wellness Executive is to be involved in
Reference
790bfe6f-a319-463d-a694-bcc86079a0d5
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Executive
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Wellness & Recreation
Description
The Senior Spa Therapist is responsible for assisting the Spa Supervisor in overseeing the overall spa operations and services provided to the guest according to the service rules, policy, procedure,
Reference
adbfdedf-736b-46a2-9d6a-a914a2bfb6e1
Expiry Date
01/01/0001
Salary
Location
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Jasper
Job Category
Wellness & Recreation
Description
Luxury and tranquility in an authentic setting, await our Guests at The Fairmont Jasper Park Lodge. As a Massage Therapist our guests will enjoy the professional and personalized spa experience you of
Reference
0756bebe-2d59-4098-af5a-f8a25625d5b8
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Whistler
Job Category
Wellness & Recreation
Description
Golf Greenskeeper / Turf Care OpportunitiesThis is a full-time seasonal position, starting April 1st and May 1st 2025 and ending in October 2025.The Fairmont Chateau Whistler Golf Course is Audubon-ce
Reference
8f58ed9d-abfd-4d3c-a5c2-d262ebb38502
Expiry Date
01/01/0001