Spa Director

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

Scope and Objectives 

• The Spa Director is responsible for the establishment and execution of clear short- and
• long-term goals. This includes the daily leadership of the spa and / or fitness / recreation team,
• business and strategic directions of the business, including marketing and social activities to promote
• the spa and / or wellness facilities. The quality and guest experience, as well as team motivation, is a
• key component of everyday operations. Proactive management of financial P / L for maximum
• business opportunities as well as ensuring that optimal internal auditing processes are in place.

Job Responsibilities

• Adhere to the Spa Policy & Standard Operating Procedures manual.
• Act as an Ambassador for the spa and hotel brand for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.
• Manage the operations and efficiency of the spa facilities.
• Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams.
• Establish proactive strategic initiatives for the spa to help market the overall offers / products.
• Maintain extensive knowledge of competitors, including locations, product offerings, pricing,
• promotions, and sales techniques.
• Carry out any other duties and responsibilities as assigned by the hotel team.
• Protect the rights of the property at all times.

Administrative and Financial Responsibilities

• Assist in the development and implementation of financial budgeting and analysis for the departments within the facility.
• Provide monthly budget and forecasts when requested.
• Responsible for staying within the allocated budget from cost and maximising profitability.
• Establish reliable systems to track all internal inventories for the department and report any variances.
• Approval of payroll hours and hotel administered service charges / gratuity reports.
• Generate and review daily / monthly facility and productivity reports including monitoring schedules.
• Review / approve purchase requisitions and all invoices before transactions. Control the cost of goods purchased, services supplied and labour necessary for the sales and production of our products and services.
• Maintain warrantee and service agreements on all equipment and work with engineering to resolve any malfunctions and initiate repair.
• Submit monthly reports using the spa performance reporting tool to the property and corporate teams.
• Report any maintenance requirements of the spa.

Strategy and Marketing of Spa Assets

• Lead the implementation of a 12-month strategic initiative and marketing plan identifying new business and marketing opportunities inclusive of social, digital and events. This includes initiatives to drive awareness for in-house guests, corporate groups as well as the local community.
• Create a pricing structure for treatments / retail adapting to local market conditions and hotel rates.
• Ensure all collaterals and communication are aligned with the brand guidelines. If none are available, seek support from the corporate teams.

Revenue Management and Financial

• Establish strong yearly KPI goals aligned with expected revenue. Follow the revenue management guideline for Accor for spa / well-being.
• Attend weekly meetings to understand new business opportunities within the hotel
• and the local community.
• Practise revenue management to maximise daily targets.
• Establish a pricing list as per the Accor spa revenue management recommendations.
• Assist management with the month-end profit and loss statement distribution.

Guest Quality and Operational Excellence 

• Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
• Perform regular treatment and facility audits to maintain brand standards.
• Be present in daily operations to oversee the success of the guest and colleague experience, including daily walk-throughs to assess quality.

Talent and Culture / Team Communications

• Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
• Regular communication and departmental meetings for the colleagues in each department including regular updates, motivation and recognition.
• Attend briefings to communicate daily spa and fitness activities as well as understand what is happening within the hotel.
• Ensure spa and recreation team maintains a positive relationship internally and with other departments in the hotel.
• Efficient organisation of the onboarding of all new Accor staff and cross-training of all colleagues in all applicable positions and aspects of job tasks.
• Assist in the recruitment, development, training and recognition programs of all team members.
• Conduct anticipated performance reviews for all colleagues reporting to this position as per Accor yearly cycles. This includes performance management of any disciplinary concerns.
• Understand and adhere to the Accor Code of Ethics book.

Health, Hygiene and Safety  

• Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
• Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
• Maintain peak conditioning of the facility at all times through cleanliness and hygiene.
• Ensure guest / member satisfaction at all times by assuring safety and service is always the spa’s first priority.
• Assist in the development and compliance of all departmental emergency procedures.
• Ensure all potential and actual hazards are reported as well as rectified immediately.
• Assure safety of the persons and the property of all within the premises by fairly applying
• hotel regulations and strictly following existing laws.
• Handle emergency situations with urgency and discretion.

Education and Experience 

• Bachelor’s Degree (Business Administration) is an asset.
• Minimum of 2 years’ experience in a management position in a spa or related field.
• Experience in spa therapy role is recommended.
• Previous luxury hotel experience with background in financial budgeting and forecasting.

The hotel reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.