Company Description
Your team and working environment:
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Job Description
Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Assist in the operation of all spa departments and to have knowledge of all Spa treatments
- Maintain linen inventory to and from laundry on a scheduled basis
- Direct Members and Guests to appointments and assist them with the use of sauna, steam, whirlpool etc
- Prepare rooms for treatments according to specified guidelines
- Maintain the facility in peak sanitary condition at all times and report any equipment deficiencies
- Maintain locker rooms in a tidy manner and ensure all amenities are stocked
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Other duties as assigned
Responsibilities
- Consistently offer professional, friendly and engaging service
- Assist in the operation of all spa departments and to have knowledge of all Spa treatments
- Maintain linen inventory to and from laundry on a scheduled basis
- Direct Members and Guests to appointments and assist them with the use of sauna, steam, whirlpool etc
- Prepare rooms for treatments according to specified guidelines
- Maintain the facility in peak sanitary condition at all times and report any equipment deficiencies
- Maintain locker rooms in a tidy manner and ensure all amenities are stocked
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Other duties as assigned
What is in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Previous Spa or Hospitality experience preferred
- Bilingual is an asset
- Basic computer skills required
- Previous Spa or Hospitality experience preferred
- CPR and First Aid certification preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Demands
This position requires:
- Frequent standing and walking throughout shift
- Occasional lifting and carrying up to 20 lbs
- Frequent bending, kneeling, pushing, pulling
- Occasional ascending or descending ladders, stairs and ramps
- Frequent standing and walking throughout shift
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
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