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  1. Full-Time
  2. Permanent
  3. SO/
  4. Wellness & Recreation

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SO/ Uptown Dubai, Dubai, United Arab Emirates

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REF90633O

Spa & Wellness Assistant Manager

Region

Luxury & Lifestyle


Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.


Job Description

We are seeking a dedicated and experienced Spa & Wellness Assistant Manager to join our luxurious spa facility at SO Uptown Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and overseeing daily operations.

  • Overseeing daily operations and maintaining high standards of service
  • Manage and motivate a team of spa therapists and support staff
  • Develop and implement strategies to enhance guest satisfaction and increase revenue
  • Monitor and maintain inventory of spa products and supplies
  • Create and manage staff schedules to ensure optimal coverage and efficiency
  • Assist in developing and implementing marketing and promotional strategies
  • Ensure compliance with health and safety regulations and industry best practices
  • Handle guest inquiries, feedback, and complaints professionally and efficiently
  • Assist in financial management, including budgeting and reporting
  • Stay updated on industry trends and incorporate new wellness practices into spa offerings
  • Collaborate with other departments to create integrated guest experiences

Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or related field
  • 3-5 years of experience in spa or wellness management
  • Proven track record in customer service and team leadership
  • Strong knowledge of spa treatments, therapies, and wellness trends
  • Excellent communication and interpersonal skills
  • Proficiency in scheduling and inventory management systems
  • Experience with budgeting and financial reporting
  • Familiarity with health and safety regulations in the spa industry
  • Ability to develop and implement marketing and promotional strategies
  • Strong problem-solving and decision-making skills
  • Flexibility to work weekends, holidays, and varying shifts as needed
  • Spa management certification preferred
  • Fluency in English; knowledge of Arabic or other languages is a plus

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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