
- Full-Time
- Permanent
- Digital Products, IT, Data & Analytics
- ACCOR
__jobinformationwidget.freetext.LocationText__
Gold Coast, Australia
__jobinformationwidget.freetext.ExternalReference__
REF4037E
Service Desk Analyst
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.
An exciting opportunity has become available for a Service Desk Analyst to join our team in Gold Coast. A Service Desk Analyst plays a crucial role in providing IT support and ensuring smooth operations for users within an organization. Their primary responsibilities are to handle incoming service requests, troubleshoot issues, and ensure that users can perform their tasks with minimal disruption.
This role is based in Accor’s Gold Coast, Queensland office.
Getting to know the role and your responsibilities
- Provide polite, clear and empathetic customer service
- Share status updates and resolution timelines
- Foster strong relationships with internal teams and end-users
- Adhere to IT policies and procedures and best practices while following established processes for incident tracking, change management and resolution
- Collaborate with IT teams for seamless support
- Engage in team meetings on issues, improvements and technologies
- Log service requests and incidents in the ITSM tool
- Maintain accurate records of user interactions and resolutions
- Provide clear instructions, troubleshooting and guidance on software, tools and IT systems
- Assist with hardware setup, software installation, account configuration and occasional training
- Experience with ITSM tools like ServiceNow or equivalent
- Proficiency in Windows Desktop Support
- Knowledge of Microsoft Cloud and O365
- Experience with Azure and Intune
- Solid understanding of IT systems, networks, hardware and software
Suitably experienced and qualified applicants who currently have full working rights in Australia will only be considered.
Candidate screening and interviews may be conducted prior to the closing date of the advertisement. Accor reserves the right to close applications for the position prior to the advertised date. We encourage you to submit your application as soon as possible.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US

Salary
Location
Issy-les-Moulineaux, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Issy-les-Moulineaux
Job Category
Digital Products, IT, Data & Analytics
Description
Nous sommes la Digital & Business Factory du Groupe Accor, le laboratoire d’innovation et de transformation du leader mondial de l’hôtellerie. Avec nos 700 - Heartist®, nous concentrons le meilleur d
Reference
911305e0-ea08-4622-b633-f98b9411e3a8
Expiry Date
01/01/0001

Salary
Location
Barcelona, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Barcelona
Job Category
Digital Products, IT, Data & Analytics
Description
As a Workforce Planner, you will manage the scheduling of our reservation teams and forecast call volumes to ensure we have the right staff to handle customer inquiries efficiently. You'll use data an
Reference
99871f0e-0dec-49cb-8b7c-a87d860fea35
Expiry Date
01/01/0001

Salary
Location
Barcelona, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Barcelona
Job Category
Digital Products, IT, Data & Analytics
Description
Join our dynamic team as a Data Analyst, where you'll turn complex data into actionable insights to drive business decisions and contribute to our organization's successJob PurposeAs a Business and Da
Reference
53db1efb-f280-4411-bcda-01cabb975697
Expiry Date
01/01/0001

Salary
Location
RAFFLES RAFFLES JEDDAH, Jeddah, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Jeddah
Job Category
Digital Products, IT, Data & Analytics
Description
We are seeking a highly skilled and motivated IT Coordinator to join our dynamic team in Jeddah, Saudi Arabia. As an IT Coordinator, you will play a crucial role in managing and maintaining our organi
Reference
d10a2637-62e5-4dd9-8314-5b038f28c5a7
Expiry Date
01/01/0001

Salary
Location
SLS Barcelona, Barcelona, Spain
Experience Level
Executive
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Barcelona
Job Category
Digital Products, IT, Data & Analytics
Description
What you’ll doWe are looking for IT Manager to join the pre-opening team at SLS Barcelona . Under the guidance of the Director of Finance, the IT Manager is responsible for ensuring functional integra
Reference
3411a160-31b6-455f-b8c8-281cbe7d4854
Expiry Date
01/01/0001

Salary
Location
Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Paris
Job Category
Digital Products, IT, Data & Analytics
Description
The Business Data Analyst (BDA) is the interface between the Data tech delivery team and business teams. The BDA is in charge of understanding the demands of Procurement department and carefully desig
Reference
9e2b76d8-d3d3-4600-8272-1287c456676e
Expiry Date
01/01/0001

Salary
Location
Rixos Premium Dubai JBR, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Digital Products, IT, Data & Analytics
Description
Manage and maintain the hotel's computer networks, including wired and wireless networks, ensuring optimal performance, security, and reliability.Provide technical support for all hardware and softwar
Reference
c8febd39-1672-4a20-8025-39943064b749
Expiry Date
01/01/0001

Salary
Location
Saint-Nazaire, France
Experience Level
Director
Job Schedule
Full-Time
Brands
ORIENT EXPRESS
Job type
Permanent
Locations
France
Job Category
Digital Products, IT, Data & Analytics
Description
This is an exciting opportunity to play a critical role in the successful launch of a brand-new Sailing yacht. Under the autohority of the head of IT, the Newbuild IT Manager will be responsible for o
Reference
199d1698-8892-4268-8063-1e166f59fabe
Expiry Date
01/01/0001

Salary
Location
Fairmont Le Manoir Richelieu, La Malbaie, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Apprenticeship
Locations
La Malbaie
Job Category
Digital Products, IT, Data & Analytics
Description
Support aux usagers : Répondre aux demandes d’assistance des employés, résoudre les problèmes techniques et assurer le bon fonctionnement des équipements informatiques.Installation et configuration :
Reference
f4c1bee0-32c7-49b4-9128-5db5fa3398dd
Expiry Date
01/01/0001

Salary
Location
Issy-les-Moulineaux, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Issy-les-Moulineaux
Job Category
Digital Products, IT, Data & Analytics
Description
Nous sommes la Digital & Business Factory du Groupe Accor, le laboratoire d’innovation et de transformation du leader mondial de l’hôtellerie. Avec nos 700 - Heartist®, nous concentrons le meilleur d
Reference
3bdae40a-35f5-42c7-9b04-804573cb6ea5
Expiry Date
01/01/0001