- Full-Time
- Permanent
- RAFFLES
- Wellness & Recreation
__jobinformationwidget.freetext.LocationText__
Raffles Singapore, Singapore
__jobinformationwidget.freetext.ExternalReference__
REF54263N
Senior Spa Therapist
Region
Luxury & Lifestyle
The Senior Spa Therapist is responsible for assisting the Spa Supervisor in overseeing the overall spa operations and services provided to the guest according to the service rules, policy, procedure, and etiquette, in line with our vision to uphold Raffles Spa as a true global luxury treatments and wellness provider.
Primary Responsibilities
Provide mentorship to Spa Therapists
- Act as a role model for other Spa therapists, helping to mentor and train any new colleague.
- Provide direct support to the Spa Supervisor, Wellness Manager or Director of Spa when required.
- Provide a direct communication line with Spa Supervisor to ensure any customer care issues or breaches in company procedures are communicated.
- Monitor and control stock levels, ensuring Spa Supervisor is aware when stock levels need replenishing.
Product quality & knowledge of work
- Proficient in body/face care product(s) brand knowledge, body/face care expertise, knowledge of both professional and retail products
- Well-versed in general anatomy and physiology/skin knowledge such as skin structure and common skin diseases.
- Deliver outstanding and consistent body/face treatments in accordance with LQA/Forbes service standards
- Capable of performing professional technical pre-consultation to allow suitable recommendation of treatments in accordance with prescribed protocols based on guests’ needs and concerns.
- Proficient in providing clear and concise treatment introduction and product benefits to the guest.
- Responsible for recording and updating guest’s profile such as post treatment analysis, product and treatment purchase/recommendation and any other relevant information, to ensure a personalized service and to maximize future retail opportunities.
Retail sales
- Maintains a genuine relationship with guests based on care for their needs and concerns through effective home care advice after each treatment, recommendation and relevant retailing.
- Able to encourage treatment add-ons and perform homecare product retail during post- treatment.
Training
- Attends all training courses deemed as necessary, and adheres to training session as planned by the Spa Supervisor.
- Fulfills all scheduled theory and practical training requirements.
General housekeeping & maintenance
- Maintain all spa treatment rooms to the required Health and Safety standards.
- Set treatment room professionally before and after each treatment, in accordance with prescribed treatment room setting, including required treatment equipment
- Apply treatment room housekeeping/presentation checklist before and after each treatment.
- Report any faults and visible defects that do not with luxury treatment room standards via the housekeeping/presentation checklist located in assigned treatment rooms to relevant team leader/manager.
- Ensure towels and linens in the treatment room are adequately replenished for the day and stored as per Standard Operating Procedure.
- Ensure the general cleanliness of the treatment room, facilities, pantry and public areas.
- Performs any other duties and responsibilities that may be assigned.
Candidate Profile
Knowledge and Experience
- Attained international certification such as CIBTAC, CIDESCO, ITEC, WSQ Diploma
- Excellent guest service delivery
- Knowledge of Anatomy & Physiology
- Three to five years previous experience in a luxury spa environment.
- Ability to pleasantly communicate with proper grammar in English.
- Ability to provide legible communication
- Knowledgeable of spa treatments and Products
Competencies
- Ability to recommend and promote spa products and services to guests.
- Ability to give a timely spa Service, providing a true relaxation and beneficial experience to each guest.
- Knowledge of draping procedures and protocol.
- Ability to focus attention on guests needs, remaining calm and courteous.
- Ability to promote positive relationship with all guests.
- Ability to maintain confidentiality of all guest information and pertinent hotel data.
- Ability to perform job functions with minimal supervision.
- Ability to foster team spirit, promote team cohesion and work cohesively with other departments.
- Sincere (genuine, gracious, from the heart).
- Passionate (enthusiastic, warm, positive energy, quality and drives toward perfection)
- Confident (self-assured, capable, committed, tailor experiences, projects warmth, confidence and sincerity).
- Engaging (involved, inviting, connected, always attentive).
- Emotional Intelligence (self-awareness, self-regulation, motivation, empathy, social skills).
- Open minded and adaptable (flexible, looks beyond the obvious, does not give up easily, resourceful, adapts plans to suit change).
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Internship
Locations
Kohala Coast
Job Category
Wellness & Recreation
Description
As a Recreation Attendant II you are responsible to provide warm, engaging and authentically local personalized service to all guests who utilize the facilities at the Beach and Pool.What you will be
Reference
cb539b94-9db2-4bbe-939d-259ad5283d9c
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Wellness & Recreation
Description
Our team is looking for a dedicated Pool Operator to ensure the safety, cleanliness, and optimal performance of our spa and aquatic facilities. If you have a keen eye for detail, experience with pool
Reference
50d5329e-0a63-4b00-b345-df4ef06709ec
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Wellness & Recreation
Description
The Spa at Fairmont Chateau Lake Louise is looking for a highly qualified Aesthetician, able to expertly provide services for guests, including but not limited to Facials, Body Treatments, Nail Servic
Reference
37ab27ed-3588-484d-9f87-ce7d1291bf39
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Lake Louise
Job Category
Wellness & Recreation
Description
The Animator is responsible for the day to day organization and implementation of the various activities available throughout the Resort Activities Department. This includes group presentations, guide
Reference
8671aa91-0b6b-4817-bf1b-3270a42221d5
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Lake Louise
Job Category
Wellness & Recreation
Description
What you will be doingWe invite you to bring your warm, engaging customer service skills to help foster the health and wellbeing of our guests and colleagues through our Kids Adventure Camp and Health
Reference
1d8da6a1-b4f0-47b6-b7ec-c7f1dce19f0c
Expiry Date
01/01/0001
Salary
Location
Fairmont Pittsburgh, Pittsburgh, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Pittsburgh
Job Category
Wellness & Recreation
Description
Fairmont Pittsburgh’s Health Club and Spa are looking for an enthusiastic and eager member to make his/her mark in the Health Club. As a Health Club and Spa Receptionist you will be responsible for gr
Reference
17dccac7-7c3e-4e06-9d4f-061bb3b2a283
Expiry Date
01/01/0001
Salary
Location
Fairmont St Andrews - Scotland, St Andrews, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
St Andrews
Job Category
Wellness & Recreation
Description
We currently have an exciting new opportunity for a Full-Time Spa & Leisure Attendant to join our friendly team! Responsible for maintaining high standards of service standards, cleanliness and mainte
Reference
05dac0ca-2506-471a-9d85-96a0f28a98d1
Expiry Date
01/01/0001
Salary
Location
Molitor Hotel & Spa Paris MGallery Collection, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Paris
Job Category
Wellness & Recreation
Description
Rattaché(e) au spa manager, vous prenez en charge les clients de leur accueil jusqu’à l’encaissement des soins réalisés. Vous participez activement à la fidélisation de la clientèle ainsi qu’au dével
Reference
0c6f60b2-49db-41ef-8d7b-223aa61c8eae
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Dubai One Central, Dubai, United Arab Emirates
Experience Level
Executive
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Dubai
Job Category
Wellness & Recreation
Description
How does your working day look like …Supervise, mentor, and train a team of therapists to deliver exceptional spa services.Schedule, manage, and delegate work assignments for the therapy team.Conduct
Reference
949bc237-a42c-4319-bfd8-e5995570479b
Expiry Date
01/01/0001
Salary
Location
Fairmont Empress, Victoria, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Victoria
Job Category
Wellness & Recreation
Description
What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues Exclusive Employee and Friends & Famil
Reference
5dc79067-ec13-4c5e-89f8-638db388b985
Expiry Date
01/01/0001