Senior SPA Therapist

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.

• Be responsible for spa treatment consultations and identification of possible contraindications.
• Be responsible for performing beauty therapy treatments, massage and body therapy treatments and specialized treatments for the members and guests to the required standard and provide guests with home-care well-being program.
• Be responsible for after care advice for the member of guest
• Be responsible for achieving retail sales
• Ensure that all treatment rooms and therapy back of house areas are maintained to high standards of cleanliness and hygiene
• Ensure that all equipment is serviced as part of a preventative maintenance program
• Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products
• Assist during spa promotions and events
• Assist with marketing and public relations
• Have complete knowledge and understanding of all services and products offered
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Perform prep work, properly clean and restock room as required
• Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available
• Handle guests’ questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests
• Possess the ability to work without direct supervision
• Assist in all areas of spa operation as requested by management
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• Ensure correct records are kept for member and guest visits, treatments and purchases
• Ensure correct information is recorded for stock control in accordance with the Senior Therapist
• Be responsible for treatment laundry stock inventory and security
• Ensure that all potential and real hazards are reported immediately and rectified
• Ensure that all staff within the department works in a manner, unlikely to give risk of harm or injury to themselves or others.

SPA & RETAIL SALES

• Responsible for achieving retail sales targets as set by the Director of Spa.
• Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
• Participate in standard operating procedures for ESPA' s Active Retail.
• Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.
• Participate in demonstrations / events as required.
• Ensure that daily sales figures are accurately recorded.
• Assist Assistant Spa manager in monitoring therapist targets and provide motivation and training where necessary.

TREATMENT STANDARDS / OPERATIONS

• Perform all treatments to an exceptional standard, as per the ESPA protocols and standards taught in training, whilst tailoring to the client's specific needs.
• Update own knowledge of products and treatment brand standards, outside of formal training by ESPA.
• Carry out an in-dept consultation with each client prior to treatment, ensuring medical history and concerns are identified.
• Perform treatments for VIP's and journalists as required and to the highest standard.
• Performing opening and closing procedures; Reporting maintenance issues.
• Support Assistant Spa manager by helping with stock control, stock takes and orders as requested. 
• Provide a warm welcome to clientele whilst striving to provide outstanding service.
• Maintain the highest standard of quest service by following ESPA protocols and displaying genuine care and attention to detail.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
• Report any guest complaints to the Director of Spa or Duty Manager.

• Arabic speaking is preferred but not mandatory
• Minimum of 7 years’ experience within a 5* or Luxury hotel SPA or hotel – having experience as Spa Receptionist is a plus
• Minimum of 1 year in charge of a Therapists team will be a plus
• Aware and experience needed taking and handling Inventories of medium to large professional products stores;  
• Must hold a valid license to practice therapy from an Internationally recognized Institution
• Must have knowledge of various therapeutic techniques for face & body, being able to train her/his team for the available protocols
• Excellent communication and interpersonal skills to interact effectively with clients and build strong professional relationships