Senior Outlet Manager

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• Oversee daily operations of assigned restaurant(s) and bar(s) to ensure smooth functioning.

• Ensure adherence to hotel brand standards and operational SOPs.

• Monitor cleanliness, ambiance, and service quality to maintain a premium guest experience.

• Ensure high levels of customer satisfaction by anticipating guest needs and delivering exceptional service.

• Handle guest feedback and complaints professionally, ensuring prompt resolution and continuous improvement.

• Lead, mentor, and manage the F&B service team, including supervisors, captains, and servers.

• Organize ongoing training and development programs to enhance staff performance and service standards.

• Conduct performance reviews and manage staff schedules, attendance, and grooming standards.

• Prepare and manage budgets, forecasts, and financial plans for the outlet(s).

• Monitor and control food and beverage costs, wastage, and operating expenses.

• Drive upselling initiatives and manage revenue targets effectively.

• Oversee inventory control, ordering, and stock management for F&B supplies.

• Coordinate with procurement and vendors to ensure timely and quality delivery of goods.

• Ensure compliance with health, safety, and hygiene regulations at all times.

• Implement hotel policies regarding fire safety, sanitation, and guest security.

• Work closely with the Executive Chef, Sales & Marketing, Banqueting, and Front Office to ensure cohesive operations.

• Attend daily briefings, F&B meetings, and coordinate inter-departmental efforts for guest events or promotions.

• Recommend and implement new menu ideas, service styles, and promotional activities to enhance the outlet’s appeal.

• Minimum 15 years of experience in the F&B industry, including restaurants and hotel environments.

• At least 5 years in a Restaurant Manager role within a 5-star hotel.

• International hotel experience is strongly preferred.

• Proven leadership and team management skills in high-volume, premium dining settings.

• Strong knowledge of F&B trends, operations, and luxury service standards.