Senior Engineering Manager (F/M/X)

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human! 

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

Accor's Commercial Digital & Tech organization is composed of multidisciplinary teams of experts, including Product Owners, Engineers, UX Designers, Data Scientists, and IT Architects. Together, they create, deliver, and continuously improve digital products and services that support millions of users across strategic domains such as E-commerce, Loyalty, Data & AI, Hotels, Employee and Corporate Technology Solutions. Together, they work alongside business units seeking high-value technological advancements to enhance their services. 

Within CD&T, the ASTORE technology scope supports Procurement activities and the relationship between internal teams, hotels and nominated suppliers. 

The ecosystem covers a portfolio of procurement digital products, including: 

- ASTORE Suite (A2S): a platform used to collect supplier turnover declarations from customers and manage procurement revenues, a share of which is redistributed to hotels (€90M managed through Astore Suite).

- ASTORE Procurement (ASP): a digital platform enabling suppliers to promote their products and services to thousands of customers through the Supplier Directory and targeted communication channels. 

- Procure-to-Pay (P2P) solutions: supporting the end-to-end procurement process, from sourcing and ordering to invoicing and payment. 
 
- ASTORE Shop: Accor's B2B marketplace, providing catalogue management, supplier and product onboarding, order management, integrations, and reporting capabilities. 

The SENIOR ENGINEERING MANAGER will lead the technical teams and provide end-to-end technology ownership across product delivery, architecture, security, operations and transformation. The role will work in close partnership with Procurement Process Owners, Product Owners (outside the CD&T) and Data, while ensuring alignment with Accor technology standards and business priorities. 

Your mission:

1. Technology leadership & team management: 

• With the HSDP Engineering Director, co-lead and develop the ASTORE engineering teams across A2S, ASP, P2P and related procurement digital products. 
• Co-Lead technical execution of the ASTORE Shop evolution, transformation and modernization. 
• Create a clear engineering operating model, roles, objectives and ways of working for internal and external contributors. 
• Coach technical leads and engineers, build skills, foster knowledge sharing and support recruitment and onboarding. 
• Promote engineering excellence, ownership, collaboration, transparency and continuous improvement. 

2. Product, architecture & technical roadmap: 

• Co-own the technical roadmap with Procurement Process Owners, Product Owners, architects and business stakeholders, Data team, UX-UI team. 
• Translate business & product priorities into scalable technical solutions, delivery plans and prioritized engineering backlogs. 
• Maintain product and infrastructure architecture, application lifecycle plans, integration patterns and technical documentation. 
• Drive simplification, standardization, modernization and technical debt reduction across the ASTORE ecosystem. 

3. Delivery, quality, security & operations: 

• Ensure predictable delivery across discovery, design, build, test, release, migration and decommissioning activities. 
• Establish quality practices covering automated testing, code review, CI/CD, release readiness and non-functional requirements. 
• Ensure security, privacy, compliance, access control and auditability are embedded throughout the product lifecycle. 
• Monitor service health, availability, performance, incidents, problems, changes and SLAs, and drive root-cause remediation. 
• Own business continuity, operational readiness, capacity, resilience and production support coordination. 

4. Stakeholder, vendor & financial governance: 

• Act as the senior technology point of contact for Procurement, CD&T, Security, Architecture, Infrastructure, Data, Finance and regional stakeholders. 
• Manage technology partners and suppliers, including delivery performance, contracts, risks, dependencies, service levels and escalation paths. 
• Contribute to quarterly roadmap governance and monthly product governance, preparing decisions, status, risks, KPIs and trade-offs. 
• Manage the technology budget and cost trajectory with clear visibility of CAPEX, OPEX, run cost, sourcing choices and total cost of ownership. 
• Identify synergies with Accor platforms and data capabilities, and ensure decisions are aligned with enterprise standards.

And you? 

Experience: 

• Computer science engineering school or Master’s degree in Computer Science, Engineering, Information Systems or equivalent professional experience. 
• Proven experience as a Tech Manager, Engineering Manager or senior technical leader for business-critical digital products. 
• Demonstrated experience leading multidisciplinary and distributed teams, complex transformations and production services in a large organization. 
• Experience conveying current technology trends (e.g. AI, GenAI, cloud computing, platform engineering and automation). 

Technical & functional skills: 

• Domain expertise: strong understanding of B2B marketplaces, e-commerce, procurement or Procure-to-Pay ecosystems, including catalogue, supplier, pricing, order and reporting flows. 
• Architecture & engineering: strong knowledge of cloud platforms, APIs, microservices, event/integration patterns, identity and access management, data platforms, observability, DevSecOps and software lifecycle management. 
• Technology awareness: ability to guide teams working with modern web stacks, BDD, AWS, API management, CI/CD and enterprise integration tooling, while remaining technology-agnostic. 
• Delivery & operations: strong command of Agile at scale, product-centric delivery, IT service management, incident/problem/change management, SLA management and vendor governance. 
• Experience with tech asset modernization, data migration, phased cutover/rollback and coexistence with legacy or SaaS platforms is a strong advantage. 
• Experience in hospitality, procurement technology or multi-country B2B platforms is an advantage. 

Soft skills: 

• Excellent communication and stakeholder-management skills in French and English, with the ability to make complex technical topics clear to business audiences. 
• Strong leadership, coaching, decision-making and conflict-resolution skills, with a high level of ownership and accountability. 
• Pragmatic, structured and outcome-oriented, comfortable balancing business agility, risk, cost, quality and long-term maintainability. 
• Comfortable working with quick turnaround times and deadlines. 

Mindset & behaviors: 

• Proactive and passionate about resolving pain points through great design. 
• Sees value in iterative approach to design. 
• Strong sense of ownership of solution and not afraid to speak up to ensure the user angle is heard by the Product Owner. 
• Believes in culture of transparency and trust. 

Accor dares to impact: 

- the world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law “Loi Finance”.
• €11 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

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