Senior Contact Centre Reservation Agent – Thai Speaking

“Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality."

• Answer incoming calls and handle emails requests in a friendly, energetic, and efficient manner
• Obtain the necessary information from the guest to propose the right offer
• Assist the guest with enquiries about hotel facilities, destinations, and Accor loyalty programme
• Be able to provide support on all.accor.com and handle guest’s complaints in a timely and professional manner.
• Offer a personalized and customized reservations experience, based on guest’s needs
• Ensure revenue is maximized by up-selling guest rooms and cross-selling services and product e.g. breakfast, airport pick-up service
• Conduct the training for the new agents and quality coaching sessions on monthly basis

• Min 5 years-experience
• Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is a must
• Worked in hotel/resort or travel agency/OTA or equivalent work experience
• Highly confident, customer-focused, able to work under pressure and remain calm and courteous at all time
• Expertise in sales skills (selling and upselling/cross-selling) is a must
• Strong customer service knowledge and problem-solving abilities
• Excellent communication skills and time-management skills
• Multi-tasking allowing the use of several systems at the same time (knowledge about Amazon connect is a plus)
• Computer literate in Microsoft Window applications required (Powerpoint and excel)
• A team player with nice personality who is always ready to support his/her peers
• A team leader with training and coaching skills