Security Officer

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

Position:                         Security Officer

Department:                   Security

Reports to:                     Security Manager

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PURPOSE OF POSITION

To ensure a safe environment for the hotel Colleague and guests and protect the assets of Raffles Seychelles. 

KEY ROLES & RESPONSIBILITIES

• To establish chain of command and responsibility, the Security officer shall be held directly responsible to the Shift Duty Security Supervisor and Security Manager
• Perform duties according to the Duty Roster prepared by the Security Manager or in his absence, the Security Supervisor.  The Security Officer may be deployed at any of the following Duty Posts as enumerated thereafter:
  • Security Control Room Duty;
  • Main Gate;
  • Staff Gate;
  • North Gate;
  • Patrolling or Observation Duty;
  • Back of House;
  • VIP Parking;
  • PtI Lavil (Accommodation)
  • Or at any position where operations in Security field will require.
• When on duty, the SECURITY OFFICER shall adopt the “Service Oriented” approach in discharging of its duties in order to functions harmoniously with the concept of the Raffles Seychelles as a place of hospitality
  • To exercise flexibility to maintain a balance between effectiveness and obstructiveness;
  • To promote the “gentlemen” rather the “officer” image for the security service;
  • To act for and on behalf of the Hotelkeeper on security matters;
  • To protect the safety of guests, staff, their properties and those belonging to the Raffles Seychelles;
  • Assisting other Department in rendering services to the customers so as to maintain or enhance the services provided other than his primary security duties;
  • To act as a host of Raffles Seychelles by personally welcoming arriving guests and bidding farewell to departing guests;
  • To greet guests and offer assistance;
  • To lead guests whenever possible if they are uncertain of the location within the Hotel premises;
  • To inform and sell other hotel facilities to all visitors of the Raffles Seychelles.
• Protect the hotel guests and keep the peace by
  • Monitoring any undesirable elements to ensure that they do not harass, harm or embarrass the hotel guests;
  • Take appropriate action to defuse any outbreak of violence or commotion within the Raffles Seychelles premises;
  • Intelligence gathering, from within and without the Raffles Seychelles of the identities and activities (modus operandi) of undesirable elements.
• Surveillance of hotel colleague.
  • Ensuring that they abide by the House Rules;
  • Keeping tag on movements of colleague who are classified as suspects under investigations.
• Cultivation of Informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes.
• Keeping peace and order within the premises of the Raffles Seychelles in dealing with criminals, trespassers or difficult characters.
• Participating in special functions or operations conducted or organized by the  for VVIPS, shows, etc., and private organization or individual having official business connected with the Hotel.
• Keeping the Duty Shift Security Supervisor, Assistant Operations Manager, Assistant Director and Director of Security constantly posted on all matters of security interest affecting the Raffles Seychelles and the Department.
• Conduction regular and periodical checks and taking immediate follow-up action to rectify faults, damage, etc., detailed in the following:
  • “Perimeter defense” – All fire exit doors, link doors, etc., leading INTO or OUT of the Hotel and which are fitted with locking devices or alarm systems to ensure that they are in good working condition as an effective measure against trespassers and pilferage;
  • Security CCTV equipment – Inspecting the CCTV Operations Room to ensure that all equipment is in working order and all cameras are correctly focused.
• Attending the briefing session that shall take place thirty (30) minutes before the commencement of each shift.
• Attending approval courses conducted by the Raffles Seychelles Training Department.
• Attending meeting and in-service training conducted by the Department.  Attendance shall be compulsory except those on official duty.

PERSONAL ATTRIBUTES

• Good communication skills both verbal and written.
• Must be able to maintain confidentiality at all times.
• Understanding and ability to work in a multicultural environment.
• Good Discipline.
• A good Physical level
• Able to multitask.
• Fast Learner.
• Attentive to details.
• Drug Free.

EXPERIENCE

• Minimum 2 – 3 years experience in a similar role is desirable in a 5-star hotel.

QUALIFICATIONS

• Secondary school education
• Police/Army back ground.
• Hospitality back ground.