1. Full-Time
  2. Permanent
  4. Security


Gem Forest Hotel Nairobi - MGallery Collection (Opening Soon), Nairobi, Kenya



Security Officer


Luxury & Lifestyle

Company Description

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description

  • Perform property patrols observing, reporting, and correcting safety and security deficiencies.
  • Respond to medical emergency calls and provide basic first aid and/or cardiopulmonary resuscitation in accordance with local medical protocols.
  • Respond to fire emergency calls and provide evacuation and initial fire control measures.
  • Respond to complaints and requests for assistance in accordance with departmental and corporate policies and procedures.  Provide assistance to all scenes or liaise with outside agencies to ensure that assistance is received.
  • Provide reports through written documentation of all incidents, events and actions taken during the course of a shift.
  • Check inventories and status of equipment/vehicles to ensure safe and effective operation.
  • Ensure compliance with federal and provincial statutes and regulations and enforcement of corporate policies and procedures.
  • Administrative functions as related to the normal course of duties.
  • Maintain integrity and continuity of lost and found articles as well as securing and releasing of found property in accordance with hotel policy and legal requirements.
  • Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements.
  • Review files and shift logs of previous shifts to ensure awareness of activities and events from previous shifts.
  • Locking and unlocking doors in accordance with established schedules and ongoing monitoring of any change in status. Oral reporting to relief shifts (debriefing) and/or supervisory personnel as required and contribute to departmental meetings.
  • Assist outside agencies as outlined in hotel policy, i.e.: hotel insurers, police, fire, ambulance and wardens.
  • Provide transportation to medical facilities both locally at to the town site of Banff in accordance with departmental policy.
  • Provide initial investigations and follow-up to complaints and incidents.
  • Contribute towards the goals and objectives of the department, hotel and corporation.
  • On call for emergency situations.
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program.
  • Adhere to all environmental policies and programs as required.
  • Other reasonable duties as assigned


  • Fire protection/ first aid background is an asset.
  • Must possess and maintain Advanced Level II/Emergency Medical Responder first aid
  • Security Administration diploma or related program, or minimum of 5 years security experience.
  • Computer literacy to a level allowing the ability to compose and edit typed documents in word processing software.  
  • Must possess the ability to deal with stress and prioritise critical tasks, must work well under pressure.
  • Calm responsible manner and an effective communicator – oral and written.
  • Must be able to work shifts and be considered on-call for emergencies when available.
  • Ability to work with minimal supervision and contribute to team objectives.
  • Must submit to and pass a criminal record and security clearance check.

Additional Information

Should be eligible to live and work in Kenya.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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