Security Manager

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Main Duties:

The primary responsibilities of the role include

• Lead Hotel employees to ensure compliance with corporate Safety & Security standards.
• Is responsible for the discipline of the officers and being overall in charge of the security operations of the Safety & Security department.
• Takes a lead role in emergencies.
• When present at the scene of any medical emergency, acts as a first responder, and assesses and renders appropriate first aid and/or cardiopulmonary resuscitation, rescue breathing, Heimlich maneuver, or other life-saving technique, and if necessary and prudent, requests the dispatch of additional Emergency Services personnel, such as paramedics.

• Is responsible for overseeing the activities of the department.
• Is responsible for planning and carrying out the plan for security at special events or for V.I.P.s.
• Is overall responsible for investigation of all incidents.

Administration

• Is responsible for designing and implementing a strategic plan for the Safety & Security department, every year.
• Conducts weekly, documented inspections of the hotel listing any safety or security infractions and ensuring these are corrected by the time of the next walkthrough.

• Ensures that all activities on shift- Daily Log, Daily Roster, Overtime report, overnight checklists, incident reports and any other documents are completed correctly- if not takes action to ensure compliance.

• Is responsible for interviewing and selecting candidates for all Safety & Security positions- with the provision that candidates for leadership positions are approved by Hotel Management.

Customer Service

• To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
• Provide effective support to the team to enable them to deliver effective and efficient services to the guests.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial

• To support the financial objectives of the hotel through proper and efficient management.
• To prepare the overall Security budget and ensure that budget allocated is used wisely.
• To ensure that the Department’s operational budget is strictly adhered to, that all costs are controlled and expenditures are properly approved.
• To ensure that all hotel, company and local rules, policies and regulations related to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• To prevent losses and ensure that departmental expenditure is always under control.

Operational

• Is able to brief senior Hotel leaders on any assigned special tasks, projects or surveys conducted.
• Is able to form and maintain productive relationships with outside parties- Local Police, ACP & DCP Office, Fire Brigade, BrihanMumbai Municipal Corporation and Foreign country Embassies.
• Takes an active part in security organizations and attends meetings, at which he actively contributes, such as OSAC and ASIS.
• Is able to analyze recent trends and patterns in relation to Safety & Security and able to communicate these to others.
• Conducts monthly meetings- ensuring that an agenda is published in advance.

Personnel

• Have a good relationship with all departments and colleagues.
• Be understanding, supportive, encouraging and helpful to all.

• Design and implement a training program for all hotel staff in those areas that the Security department is responsible for.
• Decides topics and designates those to train the daily training at departmental briefings.
• In conjunction with junior leaders decides if Supervisors and guards need additional support and designates mentors.

Other Duties

• Perform all tasks as directed by the Management.
• Participate in related project teams
• To perform other related duties and special projects as required by the Management, both within and outside the hotel.
• Responsible for managing InterREACT audit.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

• Previous leadership experience in a similar role required
• Certification in CPR\ First Aid required
• University/College degree in a related discipline preferred
• Be knowledgeable in the use of all security equipment, i.e. radios, cameras, electronic lock systems and report any safety, security and/or fire hazards or violations
• Computer literate in Microsoft Windows applications required
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times