Security Manager

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The Security Manager is responsible for the overall operation of the Security Department. He plans and manages the operational activities of the Department and provides safety training programs involving associates of other departments, so as to educate and inculcate a sense of security & safety.

• Reviews and updates security procedures and policies
• Collate reports (HIR), record statements, and interview eyewitnesses and perform onsite investigation and involve the Authorities, if necessary.
• Oversee critical and sensitive functions until completion and give command & control the operations during an emergency.
• Ensure all security personnel are fully briefed on major events of the hotel and formulate the SOPs.
• Monitor Department’s budget and ensure expenditures are within the budget
• Implement strict discipline on non-performers and liaise directly with HR Department for appropriate actions.
• Prevent situations that could jeopardize the reputation of the hotel.
• Document all incidents occurred in the hotel in connection with crime, subversions, potential liabilities and insurance requirements.
• Assist team members in handling of unusual guests or team members’ problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, team member or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbances, power or elevator failures, medical assistance and natural disasters.
• Select, train, schedule, discipline and direct security team members in all aspects of security policies and procedures.
• Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agencies. 
• Remain informed of current local laws and regulations as they relate to the hotel, particularly in the area of guests, patrons and team members’ rights.
• Responsible for all training related to the hotel’s emergency procedures.
• Conduct orientation to new colleagues on Security, Fire Safety & Loss Control
• Organize departmental functions/retreat to foster better relationships within the department.
• Organize Loss Control Committee activities of Hotel.
• Comply with hotel and department policies and procedures at all times.
• Constantly review the department’s operational needs working towards efficiency.
• Is in charge of approving the reports issued on any loss of master keys.
• In charge of keeping constant control of the 4 sealed glass boxes in the Security Office which contain Guest Rooms Master Keys, Office and Store Master Keys, Panic Bar Door keys and ving cards.
• Attends various department meetings on a regular basis

• Minimum of 3 to 6 years’ experience in hospitality Security Management.
• Previous experience in the same or similar role is preferred.
• Bachelor’s degree in criminal justice, Security Management, or a related field (or equivalent experience).
• Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting.
• Strong knowledge of all applicable  relating to criminal law, security, Occupational health & safety, event management, fire safety etc.
• Strong knowledge of Security Systems, Risk Management, Emergency response procedures, and Crisis Management.
• Excellent communication, interpersonal, and leadership skills.
• Ability to remain calm and make quick decisions under pressure.
• No criminal record