Salesforce Tech Lead F/M/X

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human ! 

We are the Digital & Business Factory of the Accor group, the innovation and transformation laboratory of the global leader in the hospitality industry; 

With our 700 Heartists, we bring together the best of hospitality and the best of tech & digital. 

Our ambition: to offer personalized, memorable, and sustainable experiences. 

Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries. 

Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company. 

Here, your scope will have no boundaries, so dare to impact on the world with us! 

Reporting to the Tribe Tech Lead, you will join a squad of 8 individuals, all deeply committed to teamwork and passionate about new technologies and the Customer Relationship world.

You will work closely with numerous teams (Business, Product, Tech) to achieve the ambitious objectives of the Customer Services Roadmap, ensuring the construction of a "best in class" digital platform: modern, secure, high-performing, automated, and of high quality.

Your role will be to:

• Support the Feature Team in resolving any technical issues encountered.
• Serve as the entry point for all IT teams (e.g., Security, Operations,...).
• Be responsible for the product architecture, following the technical framework provided by the Tribe's solution architect.
• Contribute to the high-level estimation of Roadmap developments.
• Collaborate with the Product Owner to align the Roadmap with the product's technical strategy, considering priorities.
• Ensure the technical quality of the product: in terms of architectural requirements, performance, resilience, security,...
• Ensure the quality of development carried out by the feature team, through impact analysis monitoring, technical implementation choices for new user stories, code reviews, adherence to Accor standards and processes, and achievement of technical KPIs (Sonar, Jira,...).
• Implement best practices around CI/CD, DevOps (continuous improvement, continuous deployment,...).
• Establish a continuous improvement plan.
• Define, in collaboration with the team, the Tech Roadmap.

By joining us, you can also be part of a broader community, the "Salesforce Guild," which allows all talents from the Digital & Business Factory using Salesforce solutions (Service, Sales, Marketing, and Tableau) to come together to: share, get to know each other better, and help each other out!

And you?

You have at least 8 years of experience in software development.

You have at least 2 years of experience on the Salesforce.com platform and Service Cloud.

• Design and development of high-performance, reusable, and reliable Apex code according to Salesforce best practices.
• Development of Lightning components as well as Lightning design development.
• Apex development, Visualforce, triggers, custom logic, interfaces, flow automations, API connections, and security within Salesforce.
• Salesforce administration, system security, role and profile management, data management.
• Salesforce Service Cloud and Lightning implementation.
• You have experience with REST APIs and third-party integrations.
• You can manage all development environments and the deployment process up to production.
• You have good knowledge of relational databases (SOQL).
• You have experience in implementing the AGILE methodology and using the JIRA tool.

You are comfortable in both French AND English (all deliverables are in English, some presentations are oral).

Ideally, you hold certifications:

• Platform App Builder
• Platform Developer 1
• Any other Salesforce certification would be an asset (Certified Data Architect, Certified Platform Developer 2).

If you have had the opportunity to develop with Talend, we occasionally do so as well.

Accor dares to impact: 

- the world  

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 

• On the tech side, we are committed to reducing the impact of digital technology across all our projects. 

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

• We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities. 

- Specifically, at the Digital & Business Factory 

• Expanded remote work and no meetings on Wednesday afternoons, 

• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications. 

and also,  

• Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels. 

• ALL Heartists Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

• Heartist for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 

• €10 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉 

Is this mission appealing to you? 

Recruitment is all about people!  

Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

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