Sales Manager, Weddings and Social Events

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary

The Sales Manager for Weddings & Social Events is pivotal in driving business growth through meticulous client relationship management, comprehensive market analysis, and strategic event execution. This role involves tailoring proposals, ensuring compliance with hotel policies, and optimizing revenue streams while maintaining high service standards.

Responsibilities

Operational:

• Cultivate client relationships and conduct thorough hotel inspections to identify growth opportunities.
• Handle inquiries professionally and conduct competitor research to maintain product knowledge.
• Customize proposals to meet client needs and ensure adherence to hotel policies.
• Execute events with creativity and sophistication to leave a positive impression.
• Utilize up-selling techniques, input orders accurately, and achieve personal sales targets.
• Coordinate with sales executives to ensure smooth handling of in-house groups.
• Implement credit and collection procedures and ensure contracts follow hotel policies.
• Maintain efficient filing systems and provide accurate sales reports to management.

Marketing:

• Identify market trends and provide feedback for sales and marketing promotional activities.

Administration:

• Maintain accurate records of sales agreements, contracts, and quotations.
• Ensure timely issuance of sales contracts and maintain an up-to-date database of accounts.
• Submit weekly sales activities and entertainment schedules to management.

General:

• Adhere to hotel policies and regulations concerning safety and hygiene.
• Maintain professional appearance and provide excellent customer service.
• Attend meetings as required and maintain confidentiality.
• Adapt to changes in job function and undertake assigned tasks as needed.

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation
• Operational Decision Making
• Self-Development & Management

Leading Others

• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication

Leading the Business

• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change

Experience/Certificates/Education

• Proven experience as a Sales Manager or in a similar commercial role preferably in a large, fast paced luxury hospitality setting.
• Strong communication, negotiation, and interpersonal skills.
• Results-oriented with a proven track record of meeting or exceeding sales targets.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Fluency in verbal and written English is essential – an additional language e.g. Russian, Arabic and French would be an advantage.
• Must be a highly capable user of Microsoft office programmes including Excel, Word, PowerPoint and Outlook.
• Previous working experience in a truly global work environment is essential.