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  1. Full-Time
  2. Temporary
  3. PULLMAN
  4. Sales & Marketing

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, Pujut, Indonesia

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REF31674O

Sales Manager - Surabaya Sales Office

Region

Holding


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Company Description

Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

 Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings. 
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.


Job Description

Job Purpose

This position is responsible for the management of Sales & Distribution Department activities including its planning and execution in line with the annual hotel strategy and business plan with the main target to achieve/exceed the target.

Primary Responsibilities

Sales Management

  • Responsible to handle sales management and activities in Bali area, Indonesia.
  • Achieve daily targeted number of sales calls with effectiveness
  • Develop business leads update for the Hotel on timely basis
  • Prepare monthly list of accounts to penetrate for the following month
  • Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
  • Prepare monthly action plan to maximize the production of main market segment
  • Perform monthly review account profile on room nights production with their average rate and catering business productions
  • Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
  • Fully responsible of accounts under his/her management; including business production, updating profile and contracting or renewing contracts
  • Update management on VIP arrivals, meet and greet accordingly
  • Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
  • Conduct negotiations to achieve the best profit and rates for the Hotel
  • Attend hotel clients and local community business events to network and maintain high visibility
  • Update Director of Sales & Distribution on market trends and business leads

Team Management

  • Interview, select and recruit direct reports when necessary
  • Identify and develop team members with potential
  • Conduct performance review with the team
  • Constantly monitor team members’ appearance, attitude and degree of professionalism
  • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

  • Attend all briefings, meetings and training as assigned by management
  • Maintain a high standard of personal appearance and hygiene at all times
  • Be aware of the hotel fire & life safety/emergency procedures
  • Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical Issues in The Job

  • Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests
  • Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed

Qualifications

Knowledge and Experience

  • Diploma in Tourism / Hospitality Management
  • Minimum of 2 years of experience in a similar capacity with proven track records
  • Excellent reading, writing and oral proficiency in English language
  • Proficient in Microsoft Office application, especially MS Outlook, Excel, Word & PowerPoint

Competencies

  • Strong leadership, interpersonal and training skills
  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times

Additional Information

  • Possess skills of leadership, developing, strategic thinking, problem solver. 
  • Excellent communication.
  • Results and service oriented with an eye for details.
  • Ability to multi-task, work well in stressful & high-pressure situations.
  • A team player & builder.
  • A motivator & self-starter.
  • Well-presented and always professionally groomed.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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