Sales Manager

Raffles is a brand among the Accor group. In most of its locations, Raffles has a long history of making the most of major landmarks, embedded in the local heritage of each country. Raffles Hotels create a well-balanced bridge between local communities, heritage, and the environment. Through the Raffles brands, the historical buildings enjoy a new life thanks to renovations that helped create refreshed luxurious accommodations that benefit from a better sustainable performance thanks to their new eco-design. These sensitive, high-quality, and sustainable repairs and enhancements are provided by the brand in areas of high historic significance.

We are seeking a seasoned Sales Manager to join our dynamic and multicultural sales team. The ideal candidate will possess a proven track record of success in driving revenue growth within the Eastern European, Scandinavian, Korean, Japanese, Turkish, and Australian markets. Based on the island, this role requires a proactive individual with expertise in account management, client entertainment, account qualification, sales calling (in-person and online), and product training. This position offers an exciting opportunity for both expats and locals to contribute to our global success.

Responsibilities

• Sales Strategy and Revenue Generation:
  • Develop and implement strategic sales plans to achieve revenue targets within the designated markets (Eastern European, Scandinavian, Korean, Japanese, Turkish, and Australian).
  • Identify and capitalize on emerging market opportunities to expand our customer base and market presence.
  • Consistently meet revenue goals in accordance with team and organizational objectives.
• Account Management and Business Development:
  • Manage a portfolio of key accounts to achieve long-term success and customer satisfaction.
  • Develop and maintain strong, long-lasting customer relationships by understanding their needs and providing tailored solutions.
  • Act as the primary point of contact for clients, addressing their inquiries and resolving any issues in a timely manner.
  • Generate new business through proactive sales calling, cold calling, and networking within existing and potential customer networks.
• Account Qualification and Market Analysis:
  • Qualify leads and identify high-potential accounts to maximize sales efficiency and effectiveness.
  • Analyze market trends, competitive activities, and customer needs to identify opportunities for new products and services.
  • Provide regular reports on customer needs, market dynamics, and competitive landscape to inform strategic decision-making.
• Product Training and Knowledge:
  • Conduct product training sessions for the reservation teams to ensure comprehensive knowledge of our offerings and USPs.
  • Stay up-to-date on product developments, industry trends, and competitive offerings to effectively communicate our value proposition.
• Client Entertainment:
  • Plan and execute client entertainment activities to strengthen relationships and foster goodwill.
  • Adhere to company policies and ethical guidelines when engaging in client entertainment.
• Reporting and Forecasting:
  • Prepare and present accurate sales forecasts, revenue reports, and expense reports to the management team.
  • Monitor sales metrics and analyze performance data to identify areas for improvement and optimization.
  • Track sales goals, report results, and adjust strategies as needed to ensure targets are met.

Requirements

• Proven experience in a sales management role, with a track record of achieving or exceeding sales targets in a luxury hotel or affiliated industry.
• Experience in planning and implementing sales strategies.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Experience in customer relationship management.
• Proficiency in CRM software and Microsoft Office Suite.
• Must understand ideal customers and how they relate to our products.

Additional Requirements

• Willingness to travel within the designated markets.
• Must be able to work independently and as part of a team.
• Must be detail-oriented and have excellent organizational and communications skills.

Competencies

• Good interpersonal skills with ability to communicate with all levels of colleagues.
• Service oriented with an eye for details.
• Multicultural awareness and able to work and thrive within a culturally diverse environment.
• Good presentation and influencing skills.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment.
• Self-motivated and energetic.
• Leads to constantly improve the guest and colleague service experience.
• Leadership skills required – collaborative, enabling, and entrepreneurial.
• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and competencies.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS