Sales Manager

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MAIN RESPONSIBILITY
Management and Strategy
•    To be responsible for managing a set client portfolio including for all aspects of account management as specified by DOSM  - total account management: ensuring repeat business and developing new business for rooms, groups and meetings & events and Food & Beverage, rate negotiation, maintaining client profiles in Opera/ASA, credit, payment and managing complaints.
•    Maintain full potential analysis  and strategic plan of all relevant accounts
•    To represent the hotel as primary point of contact and to network and develop account knowledge and business through the Accor Global Sales Offices and KAM structures as relevant 

Business Development 
•    To be responsible for an assigned market/territory and to cultivate new commercial relationships and revenue streams from the allocated areas as instructed
•    New business targets per team member to be clarified based on the budget and strategy implemented 

General Activities & Responsibilities
•      Achieve all sales activity targets as agreed in the sales action plan
•    Attend sales trips, exhibitions and functions representing the hotel as directed by DOSM
•    Ensure timely and professional follow up with all assigned clients for all administrative requirements
•    Good communication must be in place with all Operational and back of house departments to ensure guests smooth operations, timely response and guest satisfaction. 
•    To support colleagues in the Sales and Operational Teams at all times in order to protect the interest of the hotel and ensure quality service for guests and potential customers 
•    To stay informed of market and competitor changes and update DOSM accordingly
•    To act as an ambassador for Accor Hospitality and cross sell all brands in all locations as relevant to your clients requirements.
Management, Administration & General
•    To attend and participate in Morning and Weekly Sales Meetings
•    Maintain proper Opera record of all Sales Activity on daily basis 
•    Maintains files on all active accounts, ensuring Opera/ASA/Laserfische are all up to date
•    Ensure Opera trace system is followed daily
•    Complete Sales Reports on Monthly basis and as instructed 
•    Comply with hotel’s health, safety and hygiene policies
•    Perform related duties and special projects as assigned
•    Be an example for all fellow colleagues and exercise the ACCOR values
•    Participate in trainings as directed .
 

• Bachelor's degree in marketing or related field
• Pro-active, self motivated, loves challenges
• A minimum of 3 years of relevant work experience in a 5 star Hotel
• Excellent communication skills
• The ability to achieve sales targets and work in a highly pressurized environment
• Passion to lead and a desire to succeed