Sales Coordinator - Planning

As a Groups, Meetings & Events (GME) Sales Coordinator, you’ll be at the heart of our London cluster’s sales engine – you keep the cogs turning within the GME team providing the ultimate admin support for our Execs and wider team. You’ll work on all areas; including planning, sales and proactive with responsibilities ranging from updating bookings, invoices & contracts to rate loading and making sure we have the hottest looking menus in town.

Whilst the focus of the role is planning based, where you’ll be looking after commissions, supporting our Planning Execs and updating bookings, the role does also require adaptability on any ad-hoc short lead requests to make sure we’re on the ball. Above all you’ll remain flexible and intuitive, following business needs as they evolve, balancing priorities without gaps or excuses.

What you'll do...

• Hand backs & Billing: Saving hand backs & receipts on the central folders, ensuring all are received and Planners are able to complete their billing procedures
• System Management: Use Delphi & Opera to block space, generate contracts, create function sheets, raise invoices, input room lists, track deposits/payments - all in line with SOPs.
• Reporting: Prepare a range of reports throughout the week and share with the relevant Hotel teams and the right people are kept up to date with how we’re performing
• Account Management & Internal Bookings: provide assistance with specific accounts and internal bookings, to ensure their rooming details are inputted correctly, kept up to date and relationships with key account holders are maintained
• Inbox Management: Possesses an understanding of central inbox management & phone system, to assist as required and when requested
• Menu Updates & Design: Assist the GME Planning Manager in maintaining an up to date menu library – from design to system loading, you will ensure files are kept in order as directed from our Operations leads.
• Diary Management: Possesses an understanding of the sales & planning process, with key diary management to then balance internal booking requests
• Ad hoc Support: Provide ad hoc support to GME Managers, Heads Of & ADOS/DOS as required in the preparation of presentation decks, report generation, blocking space & diary requests/invites
• Communication: Build strong relationships with hotel departments and central teams, ensuring smooth operational handovers and flawless execution.
• Cross-Site Support: Conduct site inspections, attend Ops meetings on occasion and ad hoc requests across all London hotels, supporting the wider GME team with proactive sales and ad-hoc projects.
• Culture & Teamwork: Contribute to a positive team culture, collaborate effectively, and bring creativity to problem-solving.

What we’re looking for…

• Experience working within hospitality or a similar role; you’re looking for an opportunity to take the next step into a career in groups & event sales 
• Someone who is proud of their OTT attention to detail and knows how to stay organised while working at a fast pace
• You’re confident using systems such as Outlook, Excel, Microsoft Word, Adobe (experience using OPERA, Delphi, CRM system would be an advantage)
• A people person, great at building strong and lasting relationships
• You’re looking for a challenge and a place where you can be you (no clones in suits here)
• You’re not precious. We leave our egos at the door and help get stuff done
• You want to be part of a team that works hard, supports each other and has fun along the way

What’s in it for you…

• Salary: competitive salary
• Holidays: 25 days plus the 8 bank holidays
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.