Sales Coordinator

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

This role is about more than coordination, it’s about precision, connection, and bringing opportunities to life. The Sales Coordinator is a highly organized and detail-oriented professional who supports the Sales team in delivering seamless, elevated experiences from the very first inquiry. With a strong sense of ownership and a proactive mindset, this role ensures every detail is handled with care, accuracy, and intention.

Key Responsibilities

Sales & Client Coordination

• Manage and track all incoming sales inquiries (phone, email, online), ensuring timely distribution to the appropriate Sales Manager within a 24-hour turnaround
• Check availability for guest rooms and event spaces, supporting the sales process with accuracy and efficiency
• Assist in preparing proposals, estimates, and formal contracts tailored to each client’s needs
  Maintain consistent and thoughtful follow-up communication with clients regarding proposals and contracts

Systems & Administrative Excellence

• Block guest rooms and function spaces within property management systems
• Coordinate dining reservations and additional services tied to group bookings
• Distribute detailed event and booking information across departments to ensure alignment and execution
• Prepare weekly and monthly sales reports, supporting strategic insights and performance tracking
• Provide administrative support to the Director of Sales & Marketing and Director of Group Sales as required

Collaboration & Experience Support

• Liaise with internal stakeholders including Conference Services, Culinary, and Leadership teams to support unique client requests
• Occasionally support and participate in site inspections with prospective clients
• Attend regular Sales, Conference Services, and operational meetings to stay aligned and informed
• Contribute to a collaborative and supportive team environment, bringing a positive and solutions-focused approach

What You Bring

• Minimum 1 year of experience in a hotel environment (Sales, Reservations, Conference Services, or Front Office preferred)
• Exceptional written and verbal communication skills in English
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with Opera Cloud, OSEM, or similar property management systems is an asset
• Highly detail-oriented with strong organizational and time management skills
• Self-motivated, proactive, and able to manage multiple priorities in a fast-paced environment
• Positive, professional, and collaborative team player
• Passion for hospitality and a desire to grow within Sales & Marketing
• Hospitality Degree or Diploma considered an asset

Bonus If You Bring

• Experience within a luxury resort or destination property
• Familiarity with group sales processes and event coordination
• Exposure to rebranding or pre-opening environments
• Understanding of Banff or destination resort markets

Who You Are

You are organized, thoughtful, and reliable. You take pride in getting the details right and understand that precision creates trust. You thrive in structured environments where processes guide success, and you bring a calm, methodical approach to your work.

You are a natural team player who builds strong relationships through consistency, follow-through, and support. You enjoy being the person behind the scenes who ensures everything runs seamlessly, and you find satisfaction in delivering high-quality work, every time.

You understand that sales is not just about closing deals—it’s about building relationships, creating confidence, and setting the stage for exceptional guest experiences.

Stay consistent. Stay precise. Stay moved.

Physical Demands

The role of Sales Coordinator is primarily office-based, with occasional movement throughout the resort. The position requires:

• Extended periods of sitting, standing, and computer use
• Occasional participation in site inspections and resort walkthroughs
• Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail
• Flexibility to support business needs, including occasional evenings or weekends

Visa Requirements: Must be legally authorized to work in Canada. 

Job Perks & Benefits: 

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com. 

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met. 

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward. 

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness. 

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age. 

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate. 

Together, we build a workplace where belonging isn’t just possible, it’s expected. 

Be you. Be bold. Stay moved. 

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