Company Description
Come and join us in bringing the Raffles experience to London
The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.
This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
MAIN DUTIES
• To prepare, distribute, and manage group proposals, contracts, amendments, and confirmations in line with brand standards and legal requirements.
• To coordinate group room blocks, rate loading, billing instructions, deposits, and concessions within the PMS and sales systems.
• To assist with responding to group enquiries, RFPs, and proposals in a timely, professional, and brand-aligned manner.
• To provide elevated and personalised service to group clients, ensuring accuracy, responsiveness, and attention to detail at all times.
• To clearly communicate group details to clients, including rooming lists, cut-off dates, deposits, and billing arrangements.
• To support and assist with site inspections, familiarisation trips, and client visits as required.
• To liaise closely with Operations, Front Office, Revenue Management, Reservations, Events, and Finance to ensure flawless group execution.
• To distribute detailed group resumes and updates to all relevant departments ahead of group arrivals.
• To maintain accurate and up-to-date records within CRM and sales systems such as Delphi, Opera, Salesforce, or similar platforms.
• To generate sales reports, forecasts, and pace reports for management review as required.
• To track deposits, payments, and contract compliance in coordination with the Finance Department.
• To uphold luxury brand standards, confidentiality, and professional presentation in all communications and interactions.
• To represent the hotel with poise, discretion, and a luxury service mindset at all times.
• To carry out any other reasonable request as directed by Management.
Additional Information
Why join our Raffles team?
Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
