Company Description
Who We Are
A Storied Past. A Brilliant Future.
For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Why work for Fairmont?
A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
The position is accountable for managing the reception desk, supporting Sales & Events operations; exceeding guest expectations; and responsible for the functions as outlined below to assist in meeting the overall departmental goals.
Position reports to: Sales & Catering System & Administration Manager
- Have complete knowledge of the Hotel's events, services and facilities
- Ensure prompt and courteous service is extended to both internal and external guests
- Maintain an orderly working environment
- Answering phone call inquiries, greeting and assisting clients
- Managing courier mail and packages
- Creation of New Vendor forms
- Coordinating Client mailers /event invitations /guest lists
- Creating and updating Group Forecast spreadsheets through to completion
- Reception coverage schedule (bi-weekly)
- Ordering of internal stationary supplies
- Lead Coordinator for eRFP/Dart/various booking channels
- Gift Certificate process - create/courier/track
- Assist with Sales proposals and Event processes including Internal Banquet Event Orders
- Other duties as assigned
Qualifications
- Minimum High School Diploma, Business School and/or Hotel School Diploma is preferred.
- Microsoft Word and Excel skills are required.
- Opera Sales and Events Management skills are an asset.
- Proven competency in area of organization and communication skills.
- Flexible, self-motivated, detail oriented and have the ability to prioritize and follow through.
- Ability to work in a fast paced environment.
- Pleasant out-going personality and strong interpersonal skills are vital.
Additional Information
What’s in it for you?
- The salary range for this position is $60,690 - $68,580. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location
- Free Meals: Healthy meals on us every shift.
- Travel Discounts: Sweet deals at Accor hotels worldwide.
- Dry Cleaning: Free dry-cleaning for your work gear.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
- Level Up: Unlock new career heights with exciting growth paths.
This posting is for an existing vacancy.
AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com
Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
