Company Description
Company Description
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
Job Description
- Support Servers in delivering seamless, professional, and engaging poolside service.
- Deliver food and beverage orders promptly and accurately to tables, loungers, cabanas, and designated guest areas.
- Verify food and beverage orders for accuracy, completeness, presentation, temperature, and special requests prior to delivery.
- Maintain knowledge of Pool Lounge menus, ingredients, allergens, preparation methods, and daily offerings.
- Communicate dietary restrictions, allergies, and special requests accurately to the appropriate team members.
- Assist Servers with clearing and resetting tables and service areas.
- Remove used plates, glassware, utensils, towels, and service items as appropriate to the role.
- Maintain cleanliness and organization of service stations, dining areas, poolside pathways, and guest-facing spaces.
- Stock service stations with glassware, silverware, napkins, condiments, menus, and other supplies.
- Safely transport trays, food, beverages, dishware, and service equipment.
- Communicate effectively with Servers, Bartenders, Barbacks, Culinary, Stewarding, Hosts, and leadership.
- Assist with cabana service, VIP experiences, special events, and high-volume periods.
- Respond promptly and professionally to guest requests.
- Communicate guest concerns or service issues to Servers or leadership.
- Assist with monitoring poolside service areas for cleanliness and presentation.
- Communicate safety, maintenance, or operational concerns promptly to leadership.
- Maintain knowledge of Fairmont New Orleans amenities, services, dining outlets, and events.
- Assist with opening and closing duties, stocking, cleaning, and resetting the Pool Lounge.
- Follow all food safety, sanitation, health, and pool-area safety procedures.
- Maintain a polished and professional appearance.
- Uphold Fairmont New Orleans luxury hospitality standards.
- Perform additional duties as assigned.
Qualifications
- Previous restaurant, food runner, banquet, hotel, resort, or hospitality experience preferred.
- Luxury hotel or upscale dining experience is an asset.
- Strong communication and teamwork skills.
- Excellent attention to detail.
- Ability to work efficiently in a fast-paced environment.
- Ability to remain professional and composed during high-volume service.
- Positive, energetic, and service-oriented attitude.
- Professional appearance and polished demeanor required.
- Ability to work outdoors for extended periods in warm and humid conditions.
- Ability to safely navigate wet poolside surfaces.
- Ability to work flexible schedules including days, evenings, weekends, holidays, and extended shifts.
- Must be legally authorized to work in the United States.
- Must possess or be able to obtain required Louisiana food safety certifications.
Additional Information
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:
- Medical, Dental, and Vision Insurance
- Paid Time Off and Holiday Pay
- 401(k) Retirement Savings Plan
- Employee Assistance Program (EAP)
- Colleague Dining Program
- Career Growth and Development Opportunities
- Recognition and Rewards Programs
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
