- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Banff Springs, Banff, Canada
__jobinformationwidget.freetext.ExternalReference__
REF60245S
Royal Service Supervisor
Region
Luxury & Lifestyle
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Are you ready for an opportunity to lead and inspire? This role is looking for someone who is passionate about innovation and team mentorship and has a natural talent for excellence in guest service and have proven track record for exceeding expectations.
Starting Rate: $27.61 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $30.27
Job Duties Include:
- Oversee the daily operations of the Royal Service team including but not limited to the operation of the hotel switchboard, dining reservations, pre-registration of Keep In Touch guests, development and recruitment
- Responsible for the mentorship, motivation, training and development of up to 16 + Switchboard Agents, including performance management and performance reviews
- Required to create and implement innovative policies and procedures and inspire the colleagues to drive these forward
- Act as a Guest Recovery specialist/mentor and ensure all issues are appropriately recorded and effectively communicated to Department Heads for appropriate follow up
- Able to analyze guest feedback relating from a variety of sources to identify trends and implement operational changes to satisfy the guest feedback
- Ensure a safe environment for our guests and colleagues by adhering and enforcing the hotel's health and safety policies
- Promote understanding of the hotel's Emergency Procedures working closely with Security and Engineering on Fire Panel response times
- Other duties as assigned
Your Skills & Qualifications:
- Minimum 1 year experience in a leadership capacity in a large hotel preferred
- 2 years of previous front office experience, preferably in a large volume property
- Excellent knowledge of Micros-Opera PROPERTY Manager, Avaya, Royal Service Manager, Open Table and Microsoft Office applications are a definite asset
- Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
- Excellent written and verbal skills with a high attention to detail required
- Solutions-orientated, strong interpersonal skills and problem solving techniques
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont El San Juan Hotel, Carolina, Puerto Rico
Experience Level
Entry Level
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Carolina
Job Category
Rooms
Description
The Fairmont El San Juan Hotel Extra Room Attendant is responsible for the overall cleanliness and sanitization of rooms, restaurant, casino, public areas, offices, front and back of the house. This
Reference
04d30300-586a-4157-a90c-7426f2fac5c7
Expiry Date
01/01/0001
Salary
Location
Novotel Paris Roissy CDG Convention, Roissy-en-France, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Roissy-en-France
Job Category
Rooms
Description
Vos principales missions seront les suivantes : • Assure, pour chaque client, un accueil de nuit personnalisé et chaleureux et valorise les différentes prestations de l’hôtel• Contribue à sa satisfact
Reference
ef92ed86-a488-454b-8e06-358841ed05ac
Expiry Date
01/01/0001
Salary
Location
ibis budget Campinas Aquidaban, Campinas, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Campinas
Job Category
Rooms
Description
Receber e atender os clientes conforme o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos clientes e práticas essenciais da área. Colocar os clientes no “cor
Reference
60a5a397-4517-4fa8-a7ab-4121be66728e
Expiry Date
01/01/0001
Salary
Location
Qantas Lounges by Accor - Los Angeles, West Hollywood, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MONDRIAN
Job type
Permanent
Locations
West Hollywood
Job Category
Rooms
Description
A Bell Person is responsible in assisting guests with a variety of needs during their stay such as helping guests with luggage and familiarizing them with their room, its features, and the eco-friendl
Reference
ac7a64e4-2eaa-4951-bdee-81af131b35af
Expiry Date
01/01/0001
Salary
Location
Raffles Boston, Boston, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Boston
Job Category
Rooms
Description
The Front Office Manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office, including, but not limited to
Reference
cedd5981-8b33-49d1-a94a-62b0d0992715
Expiry Date
01/01/0001
Salary
Location
MERCURE VERSAILLES CHÂTEAU, VERSAILLES
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Versailles
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Mercure à Versailles un Réceptionniste Tournant F/H, en CDI à temps plein. Bienvenue dans un métier qui vous permet d’être au cœur de la vie d’un hôtel et de vous
Reference
RAVMD527
Expiry Date
01/01/0001
Salary
Location
Fairmont Royal York, Toronto, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Graduate Job
Locations
Toronto
Job Category
Rooms
Description
What does INSPIRE offer you? During an 18-month period beginning May 2025, you gain valuable leadership experience as a Supervisor in our Rooms department.You have a customized INSPIRE Program Outline
Reference
6b0f8d67-56eb-4a81-a2d7-a09a51a60e80
Expiry Date
01/01/0001
Salary
Location
ibis Styles Paris Gare de l'Est Château Landon, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Temporary
Locations
Paris
Job Category
Rooms
Description
Chez Ibis Styles, on ne fait pas que recevoir des voyageurs, on leur fait vivre une expérience unique, fun et sans stress ! Si tu es autonome, organisé(e) et que la nuit est ton terrain de jeu, alors
Reference
7136b2c2-ebf8-4d6e-9db5-7d5541e1b57c
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FKL - HP FRANZ KLAMMER, Telluride, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Telluride
Job Category
Rooms
Description
The knowledge of a great Concierge is the expectation of our Owners and Guests when staying at our Lodge. your ability to anticipate guest needs and make informed suggestions will ensure they have a t
Reference
c4fc2648-9680-4eba-bdd0-b0f47d491d2e
Expiry Date
01/01/0001
Salary
Location
Novotel Liverpool Centre, Liverpool, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Liverpool
Job Category
Rooms
Description
We’re looking for an All Round Night Team Member to join our vibrant team and ensure smooth, seamless operations during the night shift. You’ll play a crucial role in delivering an exceptional guest e
Reference
23f142a5-9138-4067-8296-52ed5494ea29
Expiry Date
01/01/0001