- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Château Lake Louise, Lake Louise, Canada
__jobinformationwidget.freetext.ExternalReference__
REF49964N
Royal Service Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
The hub of communications for the hotel, the Royal Service team provides effective and engaging information to hotel guests and our colleagues. Your knowledge of the hotel and the rapport you build when responding to guest telephone calls will position you as a successful Royal Service Agent. Together, let’s turn moments into memories.
Pay Rate: $19.07/hour
Job Duties Include:
- Process all external and internal calls by redirecting calls or directly assisting the caller
- Take ownership of the caller’s request and ensure follow-up according to the hotel’s standards
- Maintain accurate records of guest calls to maintain data integrity
- Serve as a liaison for guests by providing information relating to all aspects of the hotel
- Maintain knowledge of the hotel’s emergency procedures
- Must possess outstanding guest service skills, including professional verbal communication skills
- Proficient in the use of Microsoft Office applications (Outlook, Word, Excel)
- Strong interpersonal and problem solving abilities
- Self‑motivated, with the ability to make effective decisions
- Ability to maintain high service levels under pressure
- Ability to consistently stand and walk through out shift
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
Visa Requirements: Applicants must be legally authorized to work in Canada.
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
IBIS BUDGET IBIS BUDGET MADRID ALBASANZ, Madrid, Spain
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
Madrid
Job Category
Rooms
Description
¡Si te gusta la hotelería, tienes buena energía, y quieres involucrarte en la apertura de nuestro hotel esta oferta es para ti!Estamos buscando un recepcionista para el turno de noche para incorpor
Reference
bab417f1-e148-406e-9db6-28de932cc67d
Expiry Date
01/01/0001
Salary
Location
IBIS BUDGET IBIS BUDGET MADRID ALBASANZ, Madrid, Spain
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
Madrid
Job Category
Rooms
Description
¡Si te gusta la hotelería, tienes buena energía, y quieres involucrarte en la apertura de nuestro hotel esta oferta es para ti!Estamos buscando recepcionistas polivalentes para incorporarse a nues
Reference
dcb7125e-1799-4232-aeba-bcc94cdd7326
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FAIRMONT UDAIPUR PALACE, Udaipur, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
Guest Service Excellence:Provide personalized, anticipatory service to exceed guest expectations.Attend to guests' requests promptly and efficiently with attention to detail.Maintain a professional an
Reference
7107d06e-5604-4695-8613-d5b1210d5728
Expiry Date
01/01/0001
Salary
Location
ibis budget Paris Coeur d'Orly Airport, Orly, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
Orly
Job Category
Rooms
Description
Vos missions et responsabilités :· Vous assurez un accueil personnalisé et chaleureux, le bien-être des clients est toujours votre priorité. · Vous faites le lien avec les différentes équipe
Reference
835cc0c2-2ac6-40f4-be0f-f1dd3fdb082f
Expiry Date
01/01/0001
Salary
Location
Mövenpick Marrakech, Marrakesh, Morocco
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Marrakesh
Job Category
Rooms
Description
Nous recrutons un(e) Chef Concierge passionné(e) et expérimenté(e) pour rejoindre notre équipe et offrir à nos clients une expérience inoubliable. Responsabilités principales : • Superviser et an
Reference
cb26ed77-16ca-415e-b936-7f4522ec71c7
Expiry Date
01/01/0001
Salary
Location
, Udaipur, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
The role of an Assistant Housekeeping Manager is to support the Executive Housekeeper/Operations manager in all duties of the housekeeping operation. You will coordinate, schedule and supervise the ho
Reference
ed2701bf-dc01-48c8-bf5a-c57a2a785c90
Expiry Date
01/01/0001
Salary
Location
Raffles Udaipur, Udaipur, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
Primary Responsibilities Lobby AmbassadorSend pre-arrival emails and questionnaires to gather more information from guestsRecognize all guests and build rapport in order to develop personal guest cont
Reference
d853bdde-001a-4635-8ea0-342450a73848
Expiry Date
01/01/0001
Salary
Location
Raffles Udaipur, Udaipur, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to Housekeeper Manager in order to improve dep
Reference
292afc44-318d-4adf-bfc6-6ca9214e50e8
Expiry Date
01/01/0001
Salary
Location
ibis Styles São Paulo Barra Funda, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
*Responsabilidades:* - Organizar e manter a rouparia do hotel. - Realizar conservação das roupas e uniformes. - Auxiliar na distribuição de roupas para as diferentes áreas do hotel. *Requisitos:
Reference
4ea53de7-56e9-49ea-9a2c-247ee5dc7cbb
Expiry Date
01/01/0001
Salary
Location
Fairmont Palliser, Calgary, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Calgary
Job Category
Rooms
Description
Fairmont Gold Supervisor At Fairmont Palliser, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor, you will br
Reference
ede11dde-c0e1-497f-b565-ed365331f009
Expiry Date
01/01/0001