Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
To ensure that service is provided in accordance with the standards of the hotel and at the same time positive
to develop the Hotel's profitability within the framework of relations;
To ensure compliance with all "Fairmont Baku Hotel" service standards in relations with guests and hotel employees;
Provide direct service to guests and employees by remembering guests' names;
To control compliance with the standards, operating principles and procedures of the Front Office department;
Using the knowledge and experience gained in the training to better master and develop the role
to do and be punctual in fulfilling their obligations;
Check advance orders and monitor guest requests, making sure all standards are in order;
To make sure that there is always a person to answer the calls at the Reception Desk during the entire work shift to receive calls;
When receiving internal and external calls, behave in accordance with the Hotel's telephone etiquette;
Ensure that every person who calls the Front Office Registration Desk is answered;
Serving guests with enthusiasm and exceeding their expectations;
To ensure that the hotel receives maximum income through sales programs; Establish and maintain positive relationships with colleagues within the department and with colleagues in other departments, be successful in both communication and work, and support open discussions;
Qualifications
- Have a minimum of work experience in the field of Front Office operations.
- Higher education in the field of Tourism and Hotel Management
- Fluent in Azerbaijani, English and Russian
- Ability to multitask in a changing environment while remaining calm and composed
- Ability to adapt and work comfortably to variable working hours and shifts in a 24/7 hotel field
- Have excellent written and verbal communication skills and be able to build rapport with guests
- Having organizational and leadership skills;
- Knowledge of Front Office systems (PMS Software) and Microsoft Windows programs;
- Having work experience in the field of hotels or customer services;
- Solving issues related to guests' requests in a sensitive and professional manner;
- Being able to make independent decisions, solve problems by yourself, and be able to direct events;
- Ability and responsibility to independently complete any assigned task without supervision
- Ability to work in a team
- Willingness to continuously develop and learn
- Accuracy in work and ability to pay attention to details;
- Work accurately with cash.
