1. Full-Time
  2. Temporary
  4. Rooms


Fairmont Pacific Rim, Vancouver, Canada



Royal Service Agent - Full Time, Seasonal (June to October)


Luxury & Lifestyle

This vacancy has now expired. Please see similar roles below...

Company Description

You are the beginning of an exceptional guest experience. As a Royal Service & Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

Job Description

Why work for Fairmont Pacific Rim?

  • Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver 
  • A competitive rate of $30.25 per hour
  • Complimentary meal through our Colleague Dining Program
  • Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
  • Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Receiving calls from guests, colleagues, and clients and ensuring all needs are met on this call
  • Consistently offer exceptional, friendly and engaging service
  • Following up on service requests from various departments within the hotel
  • Conduct Reservation checks to ensure all reservations are set up correctly for a smooth guest arrival experience 
  • Book room reservation requests and update accurate information in the system
  • Recommend property facilities and assist guests with information and special requests


Your experience and skills include:

  • Service focused personality is essential; experience is an asset
  • Prior experience working with Opera Cloud or a related system
  • Strong interpersonal, multi-tasking and problem solving abilities
  • Fluency in English; additional languages are a plus

Additional Information

Your team and working environment:

  • Be a part of Forbes Five Star and AAA 5 Diamond hotel, be a member of the finest Front Office team

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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