- Full-Time
- Temporary
- FAIRMONT
- Rooms
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Fairmont Banff Springs, Banff, Canada
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REF52797Z
Royal Service Agent (Front Office) - Spring/Summer 2025
Region
Luxury & Lifestyle
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
We are seeking for a dedicated and personable professional to join our team as a Royal Service Agent. In this vital role, you will be the first point of contact for our guests, handling inquiries and requests with exceptional care and efficiency. If you excel in problem-solving, communication, and building relationships, this position offers an exciting opportunity to contribute to a premier guest experience. Join us and be part of a dynamic team committed to excellence in hospitality.
Starting Rate: $18.93 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $23.90.
Job Duties Include:
- Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
- Processing all external and internal calls by redirecting calls or directly assisting the caller.
- Taking ownership of the caller’s requests or complaints and ensuring follow-up according to the hotel’s standards.
- Maintaining knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Resort Activities, Guests Services and Food & Beverage.
- Maintaining accurate records of guest calls to maintain data integrity.
- Maintaining knowledge of the hotel’s emergency procedures and dispatching as required.
Your Skills & Qualifications:
- High School diploma
- Service focused personality is essential
- Prior experience working with Opera or a related system an asset
- Fluency in English; additional languages are a plus
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Hotels & Resorts/The Rimrock Banff and the extraordinary opportunities that exist within our resort!
cwmr2025 cwmr1888
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US![](https://attraxmedia.azureedge.net/accor/accor-sofitel.jpeg)
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