Company Description
"Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are looking for an experienced, hands on Rooms Division Manager to lead our Reception and Housekeeping teams. In this key leadership role, you will oversee the day to day operations of both departments, ensuring exceptional guest service, high standards of cleanliness and the smooth, efficient running of the hotel.
Duties
- Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets
- Is in charge of the organisation and quality of Reception and Housekeeping services offered to guests
- Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
- Manages and motivates the teams in order to improve sales and the quality
- Improves the department's results by increasing sales and the productivity
- Leads and brings life to Accor projects and identity features in the department
Customer Relations
- Develops close relationships with guests throughout their stay
- Is often present in the lobby and at reception in order to meet guests on a daily basis
- Ensures that guests receive a warm and personal welcome
Professional Techniques
- Supervises both department's organisation and operations
- Initiates new projects, coordinating implementation and follow-up
People and Culture Responsibilities
- Establish on-going training within the departments to meet Brand and Service Standards
- Induct new staff into the team, department and Hotel
- Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on
- Create a team that works together with trust and takes responsibility to meet the goals of the department and the hotel
- Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel
Commercial/Sales
- Prepares the marketing and commercial action plan for the hotel
- Optimises the hotel's occupancy rates and develops associated services
- Keeps track of the standard of services delivered, based on guest comments and quality audits
- Keeps close track of what the competition is doing
Management and Administration
- Draws up the annual budget for the department and follows up implementation
- Implements the rooms pricing policy in an effort to optimise REVPAR
- Manages headcount to ensure it matches the level of activity in line with the predefined budget
- Analyses financial results and takes corrective measures as necessary throughout the year
Qualifications
- Previous experience (1–2 years minimum) in a similar Front Office management role, within hospitality
- Strong working knowledge of Opera Cloud
- Proven ability to multitask and make effective decisions in a fast paced environment
- Excellent communication skills
- Strong leadership qualities with the ability to motivate and develop teams
- A strategic and operational mindset with a passion for hospitality
Additional Information
- Competitive Salary
- Up to 10% annual bonus
- Discount card for Accor Hotels worldwide
- Complimentary UK hotel stays (subject to availability and T&Cs)
- Ongoing training and development opportunities
- Additional holidays with length of service
- Recommend a friend scheme
- Employee Advisory Service
- Additional employee benefits and wellbeing support
If you are a dedicated hospitality professional looking to take the next step in your career within a supportive and dynamic environment, please apply!
Please note - you must have full working rights to be considered for the role.
