Rooms Controller

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The Rooms Controller is responsible for maintaining and coordinating the day to day operation of the reception with regards to room inventory; organizing guest room moves; controlling sell-out days and supervising upgrades.   

FOLLOW ALL FRONT OFFICE STANDARD OPERATING POLICIES AND PROCEDURES 

• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions 

• Provides a warm welcome and assists guests’ according to Fairmont Hotels & Resorts Brand Standards 

• Remains observant and responds to each Guest who approaches the Reception Desk 

• Is an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression 

• Maintains a perpetual presence on the Reception Desk throughout the hours of the shift 

• Greets all Guests courteously, using the Guest’s name whenever possible 

• Be fully competent in all reception and cashier duties 

ASSIGN AND ALLOCATE ROOMS FOR ARRIVING GUEST    

• Block early arrivals, special needs guests and VIP’s 

• Orchestrate room moves, communicate & expedite guests waiting for rooms 

• Review all group resumes and ensure all appropriate information is communicated to colleagues and are noted and applied in the system  

• Coordinate with Group coordinator 

• Prepare and ensure that rooms for Site inspection and ready and prepared 

• Be present at the Reception desk whenever possible 

Knowledge and Experience 

• Bachelor's Degree in Hospitality or any related courses

• Minimum of 3 year Front Office experience or equivalent 

• Proficient in the English language (verbal & written) 

Competencies 

• Good interpersonal skills with ability to communicate with all levels of employees 

• Service oriented with an eye for details 

• Ability to work effectively and contribute in a team  

• Good presentation and influencing skills  

• Multicultural awareness and able to work with people from diverse cultures  

• Flexible and able to embrace and respond to change effectively  

• Ability to work independently and has good initiative under dynamic environment 

• Self-motivated and energetic 

• Must be able to handle a multitude of tasks in an intense, ever-changing environment 

• Must be effective at listening to , understanding and clarifying the concerns and issues raised by guests and colleagues 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.