Company Description
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
Job Description
Located on the doorstep of Surry Hills & Oxford Street with 413 rooms, Ibis Styles Sydney Central is looking for a Full Time Rooms Controller to join the team.
The Rooms Controller is mostly responsible for overseeing the back-office operations, inventory and groups preparation. This position works closely with Front Office, Reservations and Housekeeping departments to control room availability, manage room blocks, and support a seamless guest arrival experience while maintaining brand standards and service excellence.
- Assist with the check in and check out of guests as required.
- Manage daily room inventory and allocations to maximise occupancy and revenue.
- Coordinate room blocks, overbooking and special requests with key departments.
- Ensure VIP, group and special requirement rooms are prepared and allocated correctly.
- Support smooth daily arrivals, including room readiness and upgrades.
- Maintain accurate room records and resolve discrepancies to deliver a seamless guest experience.
Qualifications
- Previous experience in Front Office or Reservations within a hotel environment is ideal
- Experience with Opera Cloud or similar PMS preferred.
- Excellent organisational, communication, and problem-solving skills.
- Ability to work in a fast-paced and high-volume environment
- Strong attention to detail with the ability to multitask and prioritise effectively.
Additional Information
What’s in it for you?
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note, you will require full working rights in Australia to be eligible for this position.
