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  1. Full-Time
  2. Permanent
  3. SWISSOTEL
  4. Food & Beverage

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Swissôtel Al Ghurair, Dubai, United Arab Emirates

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REF62417U

Room Service - Order Taker

Region

MEA SPAC


Company Description

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.


Job Description

Passionate about the Food & Beverage, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. As a Room Service Order taker, you will coordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction.

What’s in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing: 

  • Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
  • Attends all meetings and briefing sessions to maintain open communication within the assigned team.
  • Knows all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.
  • To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
  • Refers guest complaints directly to the immediate person in-charge / Room Service Manager.
  • Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact.
  • Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment.
  • Works (hands on) with the team to prepare the daily service mise en place.
  • Takes reservations for other outlets during break times, if the situation requires.
  • Performs cashier duties, if the situation calls for.
  • To report any equipment failures/problems to the Maintenance Department.

Qualifications

  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Experience in the field is a strong asset

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Additional Information

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:


We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?


We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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