Company Description
Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.
Luxury Purpose: Deliver heartfelt care and sanctuary for guests in the provision of beautifully cleaned and serviced rooms.
Job Description
A daily commitment to deliver service from the heart.
A hands on role with training provided, your shifts will include the cleaning of guest rooms to the expected standard of an upscale 5-star property.
You are friendly and engaging, with a real eye for detail. We are looking for team players and are able to work in a physically demanding role.
- Clean guest rooms, storage areas and corridors as allocated.
- Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type.
- Report any lost property following correct.
- Carry out programmed / regular cleaning duties as allocated.
- Ensure guest laundry is handled in line with Hotel policy.
- Use and clean equipment with care, reporting any defective equipment as set down in procedures manual.
- Ensure all department equipment is maintained to a high standard.
- Assist with regular equipment stocktaking.
- Ensure the security of keys and guest rooms at all times by adherence to security procedures. Report any suspicious persons or items to Supervisor.
- Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers instructions.
- Assist guests with any requests for information or service they require. Refer any requests out of your authority to your supervisor.
- Assist in providing our guests with turn down service.
- Clean balconies, balcony furniture and railings.
- Clean carpets.
- Responsible for de-scaling shower heads, bleach grouting in bathroom and toilets and general upkeep of bedrooms.
- Help colleagues when necessary (extra beds, bed boards, make beds)
- Engage warmly with guests, using emotional intelligence and initiative to support in five star luxury service.
- Ability to work alone when required cleaning rooms.
Qualifications
You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:
- Minimum 6 months 5 star/Luxury experience
- A passion for interacting with people, with the ability to communicate fluently in English.
- The ability to work well under pressure in our fast-paced environment.
- A great team player with a good level of fitness and able to work in a physically demanding role.
- You will have a real eye for detail and be willing and able to uphold high standards in cleanliness.
- You are self motivated and enjoy working autonomously.
- You can co-ordinate various tasks simultaneously.
- Must hold a clean police record
Additional Information
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities.
- We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
- Free gym access plus ski hire during the winter.
- EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
- Take part in social activities and community involvement initiatives through the year.
- Build your career with the New Zealand Hotel of the Year 2024.
- Receive unparalleled training, development and support from Accor leadership training programmes.
- Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
- Be part of a well-established hotel with a strong reputation for providing exceptional service.
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor.
- Refer a friend incentive
- Supportive and friendly working environment.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Guaranteed 30 hours per week, day, evening and weekend shifts. $28.08 - $30.00/hour based on experience.
