Company Description
At Pullman Singapore Orchard, progress is woven into every experience we create — from our fashion-inspired rooms and suites to our vibrant dining destinations, wellness spaces, dynamic event venues, and one-of-a-kind urban beach club atmosphere. More than a 5-star hotel, we are a bold, design-led destination where contemporary hospitality, culture, flavour, and connection come together to spark discovery and memorable moments. Our service culture is built on curiosity, confidence, and growth, encouraging our teams to bring fresh energy to every guest interaction. Here, every role contributes to a hotel experience that feels stylish, social, and alive — where people are empowered to grow, ideas move forward, and the spirit of Pullman comes to life through service that is personal, progressive, and unmistakably memorable.
Job Description
The position is responsible for the immaculate upkeep and cleanliness of guest rooms, guest floors corridor thereby presenting a clean and welcoming environment of guest to the rooms.
Primary Responsibilities
Providing a clean and comfortable rooms to our guest
- Promotes a positive and inviting image of the property by ensuring guestroom and guest floors corridors are immaculately clean and comfortable. This is achieved through cleaning and setting up the public areas in accordance with the property’s Standard Operating Procedures (SOP).
- Ensures the smooth running of the Housekeeping section by performing all tasks in adherence with the code of ethics.
- Effectively communicates with Housekeeping Supervisor on issues, challenges or abnormalities encountered in the course of duty.
- Ensures all assigned rooms are completed.
- Ensures section corridor carpets are vacuumed daily after rooms cleaning.
- Ensure clean and stock up cleaning trolley.
- Ensure scheduled deep cleaning task are completed at the given time frame.
- Ensure guest privacy are respected.
Creates a welcoming experience that meets residents’ expectations
- Ensures residents and guests receive the experience as detailed in brand SOP, local SOP as well as Leading Quality Assurance (LQA) standards and aims to achieve the targets set by management.
- Upholds a flawless impression and perception of the property’s products, services and colleagues.
- Observes and anticipates guest’s needs in a discreet and non-intrusive manner, offering prompt, efficient and personalized service to our residents.
- Ensures observed preferences of guest are communicated with the Manager for follow up and recording in guest profile.
Involvement as a Member of Housekeeping Team
- Adheres to Work Safety and Health (WSH) policies and procedures.
- Shows care for assigned work areas by organizing and maintaining the office and work areas in pristine condition throughout and at the end of shift.
- Ensures that all equipment used is clean and kept in good working condition at all times.
- Able to organize own work flow to ensure completion of all assigned duties before the end of shift.
- Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
- Fully understands the difference in guest hierarchy and different room categories.
- Attends and contributes to colleague meeting and any other related activities.
- Undertakes and performs any additional duties as assigned by Managers.
Qualifications
Knowledge and Experience
- Minimum Primary School Education
- Basic written and spoken English
- Experience in handling machineries is ideal but not necessary
- Has some work experience in cleaning
Additional Information
- Good interpersonal skills with multi-cultural awareness and able to work alongside a team of colleagues from different cultures
- Service oriented with an eye for details
- Ability to work efficiently and independently under pressure in a dynamic environment
- Self-motivated and energetic
