Risk Management Officer

Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives. 

 At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.  

Be Bold, Be Inspired, Be You.

WHAT YOU WILL BE DOING:
You are friendly, detail-oriented and love the rush of solving problems and being there in times of need. Helping other is your purpose in life, and it just so happens you’ll be doing just that in an award-winning hotel.

• Responsible for the Health and Safety of all hotel guests and colleagues 
• Providing warm, friendly and helpful service
• Full understanding and executing all aspects of the life safety system (i.e. Fire, Evacuation, Bomb Threat, Emergency Medical Procedures, etc).
• Abiding by and enforcing all hotel policies and procedures and working with hotel         management to correct of any violation of said policies when possible
• Reporting any violations which have not been corrected or cannot be corrected        immediately
• Documenting, Filing and Reporting all incidents occurring within the hotel and conduct a full investigation of all said incidents.
• Demonstrating ability to effectively deal with colleagues and guests, utilizing diplomacy to defuse anger and collect accurate, detailed information
• Patrolling assigned areas to ensure only hotel colleagues, guests and visitors are on property
• Responsible for all Lost and Found procedures
• Ensuring package pass procedures are followed for all hotel items leaving the hotel
• Enforcing key control policy, including all sign-in/out procedures and to conduct key inventory at the beginning and end of each shift
• Any other tasks that may be assigned

Physical aspects of the position include but are not limited to the following: 

• Constant standing and walking throughout the shift
• Constant bending, kneeling, pushing, pulling
• Occasional lifting and carrying up to 20 lbs
• Occasional ascending or descending ladders, stairs and ramps

YOUR EXPERIENCE AND SKILLS INCLUDE:

• High School Diploma or GED an asset
• 1-2 years related experience an asset
• Basic knowledge of Excel, Word and Opera an asset 
• Strong interpersonal, organizational and problem solving abilities
• Ability to conduct detailed report writing
• Ability to work well under pressure in a fast paced environment
• Ability to work rotating shifts as needed (morning, afternoon, mid-shift, overnight)
• Ability to work varying schedules to reflect the business needs of the hotel
• Excellent communication skills (verbal and written)
• Ability to perform all housekeeping duties as outlined in hotel specific training and property specific checklists
• Ability to anticipate and focus attention on guest needs, being professional, welcoming and remaining calm and courteous at all times
• Detailed oriented and able to handle multiple tasks
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Warm, caring and helpful

WHAT IS IN IT FOR YOU:

• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging