REVENUE MANAGER I/C RESERVATION

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Main Responsibilities 

• Drive Market Share and Revenue Performance through proper pricing and mix management.Analyze competitive reports and formulate appropriate strategies through use of Deloitte & Touche Reports, Hotelligence and Market Vision
• Develop overall pricing strategy to include all market segments and distribution channels
• Provide guidance on corporate transient negotiated pricing, group pricing for each group, and wholesale pricing
• Ensure effective pricing strategies are in place to reflect asset strength relative to the competition in each market
•  Ensure adherence to the Sofitel Pricing Policies of Rational Pricing and compliance to the Best Rate Guarantee (BRG)
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites, TARS, and the GDS
• Lead the Director of Sales & Marketing and General Manager in the decision making process of promotion participation, offline contracts and pricing thereof
• Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance
• Review and analyze data on an ongoing basis, includes but not limited to Rooms Rollup, Pace, Group Backlog, Geographic Data, Enterprise Channel Reports, PMS Reports.
• Responsible for effective implementation and compliance with SOFITEL Revenue Management Standards
• Maintain the accuracy and timely entry of all relevant data in the Revenue Systems
• Complete understanding and effective execution of current and new RM tools. Includes PMS, IPS, Sales & Catering System, Market Vision, Enterprise Channel Reports and any new/similar tools or reports developed in future years
• Take a key role in property PMS Conversions
• Take the lead role in property RMS Installations
• Compliance to Sofitel Standards for Rate Plans, Rate Categories, Market Segments, Profiles and all other PMS/IPS related RM functionalities
• Ensure accurate and timely entry of rate plans
• Ensure Best Rate Guarantee compliance
• Clearly communicate to hotel team the strategic vision and objectives on how to drive revenues and improve performance
• Ensure hotel team members understand the concept of Revenue Management and their role
• Provide the hotel team with regular updates on hotel performance to include market share, market segment roll ups, and channel metrics
• Educate the sales team on the effective use of Opera S&C/Delphi to improve profitability of group bookings
• Share best practices and key learning’s with peers, Regional Director of Revenue Management and Divisional RM team
• Identify and communicate to either Regional or Divisional RM team in addition to appropriate technical support bugs/enhancements affecting revenue management from all RM tools, including PMS, IPS, Channel Reports, and branded websites
• Lead the property’s weekly Revenue Management Meeting and contribute to the Daily Operations Meeting
• Provide Executive Committee with regular revenue management updates
• Contribute and provide Revenue Management strategic vision during all Regional and Divisional Property Reviews and/or Pricing Meetings
• Take a strong leadership role in the bi weekly/Monthly Forecasting Meetings
• Produce accurate forecast on weekly and monthly basis (as determined by the hotel controller)
• Produce all relevant components of the Budget pertaining to Revenue Management
• Validate comp set RevPAR forecast by month to ensure effective soft spot calendar planning
• Identify and develop soft participations/promotions and strategies
• Lead the DOSM and the Online executive in participation in online strategies
• Recruit, train and mentor (as applicable) the Reservations Manager and/or a strong second with a view to contingency
• Assist in developing a career path for direct reports

Other Duties:

• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. To encourage the team to maintain good relationships with colleagues and all other departments.
• To ensure that all employees report for duty punctually wearing the correct uniform/attire and nametag at all times. And to ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards. To control absenteeism.
• To ensure that all employees provide a friendly, courteous and professional service at all times.
• To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
• To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
• To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditures approved.
• To ensure that all the employees read and understand the hotel's Employee Handbook and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety
• To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.
• To respond to any changes in the department as dictated by the needs of the industry, brand or hotel.

• To be flexible and to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

• To attend training and meetings as and when required.

• To conduct and/or contribute to regular Departmental Communication Meetings.

• To provide updated information to the Management and other departments.

• To assess situations and to be able to react accordingly through analysis and perspective.

• To be available in front of the guests and colleagues, to be an example.

• To ensure rosters are posted and timesheets are submitted on time.

• To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company / hotel policies and procedures.

• To undertake duties of Duty Manager as dictated by Hotel’s duty managers Roster.

The following knowledge, skills and abilities are required:

• Attention to detail, style and aesthetics of hotel is critical.
• Outstanding verbal and written communications skills.
• Ability to attract new, dynamic talent who compliment the vision of the department / hotel.
• The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the department.
• College Degree in Hospitality or similar field.
• 3-5 years experience in similar role.
• Fluent in English, Arabic and French

Sofitel Royal Bay Resort Agadir (opening in 2024)