Revenue Manager H/F FR/ANG

Situé au cœur du quartier européen, le Sofitel Brussels Europe est un hôtel élégant doté d'une situation idéale sur la Place Jourdan, l'une des dernières places typiques de la ville. Proche du célèbre Parc du Cinquantenaire et des musées, il est le point de départ idéal de toutes les visites de la capitale européenne.

Amenez votre carrière à un tout autre niveau et rejoignez notre équipe !

Ce que l’établissement vous offre :

Être le futur magnifique Ambassadeur de la marque Sofitel.

La capacité de faire la différence aux travers de nos activités Ethiques & Responsabilité Sociale des Entreprises, comme Green Key.

Des opportunités de développement de carrière au niveau national et international.

1. Typical scopes & functions in hotels

• Average yield intensity (in terms of demand levels, events to manage, segmentation)
• Self-player, no team to manage
• Mostly tactical tasks and responsibilities (demand monitoring, inventory & price management, yield meetings)
• Reports to either the executive Assistant Manager, or the Commercial Director or the hotel Director
• Part of the hotel commercial team
• Dotted line to the regional revenue manager

1. Job purpose

Responsible for implementing tactical & operational efforts, which drive and optimize profitable revenue to mainly the hotel rooms division, and potentially on other streams: MICE, spa & other ancillaries.

Ensure that inventory, pricing and distribution strategies are monitored to support the overall revenue goals of the hotel, in accordance with the brand's recommendations.

This role serves as the objective decision maker that ensures the best interest of profitability is served in the overall hotel as well as ensuring the integrity of rates/revenues and long-term customer satisfaction.

1. Main responsibilities

• Supports the hotel management efforts in the strategic planning, marketing plan and budgeting processes.
• Participates in the preparation of the annual topline budget for approval and track achievement for rooms division, but also for other revenue streams: rooms, F&B, MICE, Spa & other ancillaries.
• Monitors transient and group book pace to determine pricing and availability controls for all reservation distribution sources.
• Monitors key indicators of hotel performance. Chairing and preparing analysis & materials for the weekly revenue strategy meetings.
• Tracks and analyze competitive set pricing and yield strategies, gaining the ability to predict the competitive set reaction to changes in the marketplace.
• Produces and analyze current and historical demand including lost business turndown, rooms on the books, competitive set and market trends to aid in more accurate forecasting.
• Monitors third party intelligence sources to identify revenue opportunities (OTA, GDS, market studies). Keep current with industry changes and how it may impact demand.
• Works with Director of Sales and Director of Marketing teams to encourage strategic selection of the right piece of business, determine effective and engaging offers.
• Works with Reservations and Front Desk to ensure the highest level of guest service is maintained while maximizing profit.
• Revenue Culture: Liaises with all teams to ensure revenue management principles are understood and followed. Provides guided learning so that all areas of the hotel that impact revenue are fully aware of the hotel Revenue Management strategies and understand their role in the plan.
• Maintains and improves rate standards, policies, and procedures.
• If required, acts as a functional supervisor (“RM apprentices”, reservation desk).

1. Personal background & global profile  

• At least 2 years of experience in a full-time Revenue Management position in hospitality or another industry and/or have attended a revenue management school
• Experience/exposure in the hotel operations and/or in luxury operations
• Graduate degree in university or school
• Analytical approach to problem solving, strategic thinker.
• Strong numerical reasoning
• Good business acumen
• Ability to work cohesively as part of a team.
• Demonstrate good communication skills both verbally and in writing.
• Composed and confident in dealing with luxury clientele.
• Command of PMS, CRS, GDS & channel management systems
• Good level in Excel and database management
• Command of EzRMS and/or IDeaS Revenue Management Software
• Good knowledge of revenue, pricing, market intelligence digital platforms

1. Personal competencies  

Communicates clearly and consistently to ensure a common understanding (in English and the local language).

• Listens to others and asks questions to ensure a common understanding and empathy.
• Communicates clearly, openly, and honestly in a manner that influences the team.
• Maintains an open mind when others are presenting opinions and ideas.        
• Simplifies complexity to assist others to understand.

Seeks opportunities to self-develop and is detail minded, highly organized and time efficient to ensure goals are met.

• Takes ownership of own professional development and is motivated to continuously improve.
• Embraces opportunities to work on tasks/missions/ projects outside of job role.
• Engages in detailed planning to ensure projects are delivered on time, on target.
• Manages own time and that of others to meet deadlines.

Is aware of market trends and understands the strategic plans of the business.

• Understands the direction of the business unit and the strategic goals and engages in short-medium term planning to meet the goals.
• Is aware of the market performance of their own business unit in relation to competitors.
• Knows all the elements that could affect their operations in the short and long term i.e., team changes, resourcing challenges.
• Approaches data in a systematic way and simplifies complex information for others.

Is proactive in making decisions and considers creative solutions to operational problems.

• Takes the initiative in resolving operational problems.
• Deals rationally and pragmatically with issues as they arise.
• Considers the impact of decisions within the broader context of the Hotel/business unit.
• Looks for creative ways to solve current operational problems.

Uses knowledge of the business to identify opportunities for business improvement and suggests innovative solutions.

• Actively questions existing systems.
• Thinks of innovative ways to improve business operations and increase revenue.
• Acts as project manager in the implementation of business improvement projects.        
• Looks for business opportunities and tasks calculated risks.

Understands financial data and the operations of their own and other departments.

• Understands the relationships between day-to-day decisions and financial outcomes (e.g., Rostering).
• Takes responsibility for setting annual budgets and monthly forecasts.
• Monitors all costs and recommends measures to control costs.
• Understands the impact of interactions between different departments.
• Builds strong partnerships across the business in order to assist other departments and gain assistance.

If managing a team:

Builds the team and manages the performance of the team to achieve goals

• Sets clear objectives, expectations and establishes targets for team members and self.
• Builds the team by hiring team members effectively, focusing on building a team with complementary skills.
• Delegates tasks and projects and provides direction and follow up to team members.
• Gives positive and corrective feedback as required.

If not managing a team:

Works collaboratively with team members to develop mutual relationships of trust and respect.  Always supports colleagues openly in the working environment.

• Collaborates effectively with peers, prioritizing relationships in all team activities.
• Offers help spontaneously – without being asked first.
• Communicates frequently to share information and ensure a common understanding and follow up.
• Provides positive and constructive feedback.
• Takes responsibility for mistakes when they occur.
• Is proactive in caring for own health and safety and those of others in the workplace.

1. Functional competencies  

Keeps up to date with available information and is aware of economic and local issues impacting the room revenue of the hotel.

• Monitors relevant economic and competitive set indicators to inform short and long-term planning (e.g., industry forecasts, market supply and demand changes, consumer behavior, Group and Transient booking patterns, local events, competitor pricing etc.).

Leads Revenue Management aspects of strategic planning, marketing planning, budgeting processes, and tactical initiatives across rooms division (e.g., analyzes for optimal customer mix and applies findings).

• Interprets key performance results and evaluates related implications to the business. Calculates return on investment of proposed solutions in the business scope.
• Actively solicits input from and collaborates with above-property leaders to understand best practices and approaches, works with on-property leaders to tailor towards property needs.
• Tracks the success and failure of initiatives and applies findings to future strategy; communicates findings to hotel leaders and regional managers.

Optimizes the room revenue in the business scope, by creating accurate forecasts and monitoring the room revenue performance of the hotel (by distribution channel, segment, seasons, day patterns…).

• Effectively monitors, analyzes, develops, and implements channel distribution strategies (i.e., utilizing channel management, connectivity, and group management solutions) that maximize the room division profit center.
• Proactively seeks out and develops new distribution partnerships in cooperation with the GM/DOSM and La Maison guidance.
• Directs revenue optimization of all La Maison internal and external content and ensures it is current, accurate, and consistent with brand standards.
• Maintains and validates short- and long- term forecasts (financial, operational, and RMS forecasting models) as evidenced by identifying sellout periods correctly and achieving forecast accuracy standards.

Has a sound understanding of Accor/La Maison RM & Pricing offers in his business scope (specific region, brand, segment...) and beyond (global offers). Builds a RM & Pricing offers’ value proposition for the rooms division of the hotel.

• Develops a comprehensive room pricing and promotional strategy to target the most profitable customer segments.
• Creates compelling profitable offers and works with property teams to promote offers in the right markets and channels.

Has good command, administers and is recognized as a master user of RM, Pricing & Distribution systems, and data/analytics applications.

• Exhibits subject matter expertise for all applications and data sources necessary to facilitate analyses (e.g., RM systems, BI tools, web applications, Excel…).
• Applies a thorough analytic approach to inform business decisions for incremental profit, at rooms division level.
• Collaborates with the DOSM to develop S&M strategies through comprehensive understanding and application of data and analytics.

Promotes Revenue Management & Pricing practice and application in the hotel by spreading RM culture, coaching colleagues, communicating to the teams, and delivering key presentations.

• Communicates a compelling vision of the RM strategy, and gains consensus from property staff and hotel management.
• Leads and facilitates highly effective revenue meetings.
• Promotes room profit optimization awareness, knowledge, and skills to the hotel management team and relevant HODs.
• Engages with local industry colleagues and associations to promote a culture of Revenue Management within the community.

• permanent contract
• One meal per day of actual work.
• Maintenance of your work uniform.
• Reimbursement of travel expenses in accordance with legal provisions.
• A "discovery" tour of our establishment, including dinner, overnight stay and breakfast for one or two people.

Our Diversity & Inclusion Commitment:

We are an inclusive company and our ambition is to attract, recruit and promote a diversity of talents.