- Full-Time
- Permanent
- MOVENPICK
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Mövenpick Hotel & Apartments Bur Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF57350H
REVENUE ANALYST
Region
MEA SPAC
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
We are Heartists®
“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.
The Role
Reservations Responsibilities:
- To supervise & manage Reservations operations and coordinates its activities with the other departments.
- To ensure a continuously high quality of reservations delivery to the clients and to manage and motivate the reservation team.
- To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.
- To be entrepreneurial and to think beyond the boundaries is expected.
- To provide service that is sincere, warm and enthusiastic, ensure residents’ satisfaction.
Revenue Management responsibilities:
- To monitor potential highs and lows period in the business.
- To support and implement appropriate sales actions after revenue strategy meetings every week with commercial team.
- To analyze market segmentations daily and monthly basis to evaluate the online and offline sales opportunities.
- To update sales and front office teams about hotel demand calendar throughout the year according to the city demand.
- To maximize hotel yield by upselling and suggestive selling in line with hotel strategy.
- To be aware of the Hotel occupancy and average room rate daily, month to-date and performance against budget requirements.
Key Deliverables and Responsibilities:
Planning & Organizing:
Maintains effective guest relations to ensure repeat business, and works closely with the other departments of the hotel specially the Front Office and the sales department.
Operations:
- Promotes a helpful and professional image to the client and gives full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude.
- Contribute to the design of the hotel’s business strategy and daily / monthly revenue targets.
- Monitor online channel representation (GDS, CRO, web, 3rd parties etc.)
- Ensure daily reservations duties, including pick-ups, travel agent commissions and responses to clients for enquiries.
- Complete the Rate Shopping Report on a daily basis.
- Ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.
- Perform daily arrival check to avoid no-shows and rebates and inconveniences at guest check-in.
- Knows the required operation procedures of opera (or any other system in use) and maintains an awareness of guest, Corporate, Travel Agencies, and Group profile through system.
- Shows complete product knowledge, understand rate structure and apply rate management.
- Ensures all administration procedures are maintained to hotel and company standards.
- Answers all incoming calls to reservations as per company standards.
- Positively contributes to the sales activities within the hotel and maximizes sales opportunities.
- Anticipates clients’ needs and assist guests in any further requests.
- Attends training sessions when required and operates in line with the training and information received.
- Ensure to distribute and prioritize the booking requests to the team.
- Supervise and develop the Reservations Agents.
- Ensures all reservations and requests are confirmed correctly and within 24 hours and upon request according to the quality standards.
- Understands the cancellation and no show policy action and follows the guarantee procedure.
- Has a thorough knowledge of current rates and promotions. Promotes up-sells and cross sells at all times. Identifies and communicates sales leads to the Sales team
- Understands the Hotel’s Credit Policy and is applied.
- Ensure proper shift hand over and daily reports are completed accurately
- Ensure that CRS booking delivery is checked from time to time and properly entered into PMS
- Ensure that all special rates, complimentary booking, and upgrades approved by the authorized persons.
- Apply room inventory restrictions on local and international system as directed by revenue director.
- Have complete knowledge of the FIT rate structure.
- Assist in training the Reservations team in up selling, reservation skills and systems.
- To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health and Safety.
- Resolve / report guest complaints or requests and liaise with the party concerned to ensure immediate follow up has been made.
- Assist in Task Force Teams for new openings as requested.
- Seek out potential corporate clients and gives the lead to either the Reservations Manager or the Sales Department
- Co-ordination with Front Office and other departments if regarding requests as required.
Administration:
- Assists the director of revenue in preparing different reports.
- Prepare the inventory requisition of the department.
- Ensure daily pricing is in line with the annual business strategy.
- Participate in monthly forecast process.
- Maintain the annual Demand Calendar.
- Ensure that all rates are loaded in CRS and PMS for 1 year in advance.
- Manage third party website rates through CRS system.
- Prepare needed monthly run down reports, to follow up the definite & tentative future business with Travel Agents & companies
- Ensure that all payments for no-shows are chased in timely manner and charged correctly.
- Ensure all Company sales, marketing and rate information and plans are kept strictly confidential, and that no third parties are given information either voluntary or involuntary by the Reservations Team
- Maintains filing on a daily basis and sets up new files when necessary.
- Enter and maintain all Tour Operators allotments into PMS.
- Create and maintain PMS companies and guest profiles according to the standards.
- To communicate all management decisions to the reservations team and make sure of application according to Policy and standards.
- Performing other duties as assigned by management
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
- Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).
- Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
- Does not disclose any financial information or any other information of the Accor Hotels.
Our Values
Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group’s success worldwide.
Guest Passion
We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.
Sustainable Performance
We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.
Respect
We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.
Spirit of Conquest
Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.
Trust
Hospitality is a team sport, and we’re stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.
Innovation
We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.
- Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.
- Minimum 2 years of Revenue Management experience.
- Strong communication skills, both verbal and written.
- Dynamic can-do attitude.
- Strong analytical skills and attention to detail.
- Previous reservation experience highly preferred.
- Ability to work well under pressure and prioritize tasks effectively.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
SWISSOTEL SWISSOTEL DOHA CORNICHE PARK TOWERS, Doha, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
We are seeking a highly skilled and motivated Reservations Manager to join our team at Swissotel Corniche Park Towers Doha, Qatar. As a key member of our hospitality management team, you will oversee
Reference
944603fd-075f-437d-bfd6-d3ad03ea7ec7
Expiry Date
01/01/0001
Salary
Location
SWISSOTEL SWISSOTEL DOHA CORNICHE PARK TOWERS, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
We are seeking an enthusiastic and goal-oriented Events Sales Manager to join our dynamic team at Swissotel Corniche Park Towers Doha, Qatar. As the Events Sales Manager, you will play a crucial role
Reference
8a7c23ef-7621-4692-ba3f-f4f05fd47ccc
Expiry Date
01/01/0001
Salary
Location
Sofitel Al Khobar The Corniche, Al Khobar, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Al Khobar
Job Category
Sales & Marketing
Description
A Sales Executive is responsible for identifying and pursuing new business opportunities, building and maintaining client relationships, and achieving sales targets. Key responsibilities often include
Reference
2baf30f3-b466-48c9-99d0-d76903d0bb5b
Expiry Date
01/01/0001
Salary
Location
SWISSOTEL SWISSOTEL DOHA CORNICHE PARK TOWERS, Doha, Qatar
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
We are seeking an enthusiastic and results-driven Sales Manager to join our dynamic team at Swissotel Corniche Park Towers Doha, Qatar. As a Sales Manager, you will play a crucial role in driving our
Reference
a9a94bce-6e27-4e02-91e0-2b219dd6164a
Expiry Date
01/01/0001
Salary
Location
ibis Gurgaon Golf Course Road, Gurugram, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Gurugram
Job Category
Sales & Marketing
Description
Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they a
Reference
5ff74084-6444-426b-acf9-41cee2d77f54
Expiry Date
01/01/0001
Salary
Location
Pullman Maldives All-Inclusive Resort, Pullman Maamutaa & Mercure Kooddoo, Maldives
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Maldives
Job Category
Sales & Marketing
Description
This position is responsible for planning, developing, and implementing marketing strategies and public relations initiatives that strengthen the company’s brand presence, support business goals, and
Reference
49a191c1-3db7-4282-b083-504d9a6bd15c
Expiry Date
01/01/0001
Salary
Location
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vancouver
Job Category
Sales & Marketing
Description
Why work for Fairmont Pacific Northwest?Opportunity to develop your talent and grow within Fairmont and across the world!A competitive salary, starting from 190,000.00 per annumComplimentary meal thro
Reference
23a56c42-610d-4a20-b71b-0211736cc515
Expiry Date
01/01/0001
Salary
Location
SLS South Beach Miami, Miami, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Miami
Job Category
Sales & Marketing
Description
Job Purpose: Under the guidance of the Call Center Manager, the Reservations Agent is responsible for answering all telephone inquiries with regard to the room, F&B, Nightlife, Spa, and information fo
Reference
392f1e27-c4de-4858-aee5-2ae5ad9417c7
Expiry Date
01/01/0001
Salary
Location
Fairmont Southampton, Southampton , Bermuda
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Southampton
Job Category
Sales & Marketing
Description
We’re looking for an inspired, forward-thinking digital marketing professional to help define the rebirth of an icon. Following a $550 million transformation, Fairmont Southampton is preparing to rein
Reference
2d1d2cda-fe95-47e3-a60c-bcb17e76dc17
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Zurich (Opening July 2025), Zürich, Switzerland
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Zürich
Job Category
Sales & Marketing
Description
Would you like to participate to the opening of our Mama Shelter in Zürich?THE MISSION? At Mama, business meets pleasure — and you're the mastermind behind every unforgettable event! 🎉 From corporat
Reference
25a2f0dc-1a5f-49cc-9d52-22de9cef7c78
Expiry Date
01/01/0001