- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
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FRS Global Reservation Center, Moncton, Canada
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REF71855G
Luxury Reservation Sales Consultant
Region
Americas
Join us at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture! For 30 years we’ve been a presence in Moncton, proud to be an employer of choice, renowned for our community contributions and dedication to creating memorable luxury experiences for our guests. Pioneering the art of responsible hospitality, connecting cultures with heartfelt care, we challenge norms, ensuring growth aligned with our commitments. We deliver service that honors diversity and meaningful connections.
- What You'll be Doing:
Engage with Guests: Answer inbound calls in an unscripted, conversational manner while assisting with room and suite reservations for our luxury brands around the world, including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, the Sofitel Montréal, and many others - Create Memorable Experiences: Guide your guests in choosing their ideal room and package, turning their moments into lasting memories with your sales expertise and personalized recommendations
- Use Your Creativity: As an Accor Heartist® (Heart + Artist), you’ll bring warmth and creativity to every conversation, personalizing your offers to provide your guests with unique and authentic experiences
- Infusing our hospitality with creativity and passion, as a Heartist® you’ll be crafting distinctive and enriching experiences
- Support Our Commitments: Uphold our standards of sustainable and ethical hospitality by embodying our values in every interaction
- Pioneering a new and innovative approach to hospitality
What's In It for You:
Going beyond service standards and traditional employee value propositions, we provide personalized attention, welcoming atmospheres, and proactive wellbeing initiatives
- $21.13 hourly, which includes a $1.50 hourly premium for French language skills
- Earn an additional $1.00 per hour shift premium for hours worked after midnight
- 4 weeks’ paid vacation, 13 paid statutory holidays, fully paid training, and a schedule that includes rotating weekends off, ensuring work-life balance
- Remote Work Flexibility: Enjoy the convenience of working from home after completing 4 weeks of fully paid personalized onsite training in Moncton in a small group setting
- Comprehensive Benefits: Medical and Dental coverage for you and your family, with company-paid premiums and a company matching pension plan of up to 5%
- Annual wellness subsidy of $300 to invest in your well-being
- Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world
- Work in an environment that prioritizes genuine care
- Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world
What You Need to Be Successful:
- Bilingual Proficiency: Professional-level fluency in both French and English is required
- Experience and/or education in Hospitality, Tourism, Sales, Customer Service, or Contact Centre, combined with a passion for helping others
- Multitask Efficiently: Seamlessly navigate multiple software systems while communicating with guests to offer smooth, efficient service
Availability, Location and Internet:
- Must be currently legally able to work full time in Canada
- Must be able to work from 5:30pm to 2:00am or 6:30pm to 03:00am (your choice), including weekends and holidays, with some rotating weekends off
- This is a full-time, permanent career opportunity; part-time or student summer-only positions not available.
- This is a remote (work from home) role; you must reside in and be working from NB, NS, or PEI
- Must attend 4 weeks of onsite initial training at our Moncton Centre; travel and accommodation provided for qualified candidates
- Must have a suitable home workspace, and a high-speed, direct internet connection
Your Team: You’ll be joining a diverse, multicultural, and welcoming group of well-travelled professionals who are passionate about what they do every day.
Fostering meaningful connections and inclusivity, we celebrate diverse cultures, creating an environment where everyone can be themselves.
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent
Why Accor Global Reservation Centre?
We value diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.
Embodying our commitment, we accelerate sustainability through carbon footprint reduction, ethical innovation, awareness raising, and fostering exemplary behaviors among both Guests and Partners.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
How to Apply: careers.Accor.com Use Keyword: Moncton
Connect with us on Facebook, Instagram, and LinkedIn to discover more about us, our unique workplace culture, and exciting opportunities! To find us search for Accor Global Reservation Centre Moncton
Hospitality is a work of heart!
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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