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  1. Full-Time
  2. Permanent
  3. RAFFLES
  4. Retail

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Raffles Singapore, Singapore

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REF48489X

Retail Operation Executive

Region

Luxury & Lifestyle


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Company Description

 


    Job Description

    This position is available from January 2025 onwards.

    The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner.  Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.

    Primary Responsibilities

    Providing A Great Shopping Experience

    • Handling customer complaints and concerns.
    • Answer to customers questions through in-person, phone, email, chat and may also providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.
    • Be personalized, competent, convenient and proactive.
    • Detailed guest product knowledge and assist guest with selection of gifts and souvenir based on details product knowledge.
    • To ensure stocks are fully replenished on retail shelves at all times. Takes corrective action or communicates half empty shelves to Senior Operations Executive.
    • Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.

    Provide Retail Experience That Meets Guest Expectations

    • Manage and communicate merchandise opportunities to Boutique Manager.
    • Participate on monthly inventory stock take.
    • Proactively engages with all guests and upsells items.

    Supervision/Training Of The Retail Team

    • Inducts and trains Retail Associates in technical skills and product knowledge.
    • Manages team within guidelines of the hotel.
    • Coaches Retail Associates to constantly improve or maintain performance and provides guidance where performance is below expectation.
    • Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting all set Raffles standards.
    • Ensures that safe working practices are followed including emergency procedures.
    • Maintains levels of confidentiality and discretion for colleagues and guests.
    • Develops own knowledge and skills as a contributing member of the Retail team.

    Online Orders And Store Orders

    • Ensure that all web orders and enquiries are answered timely.
    • Ensure all online products information, inventory and new products are  up to date
    • Maintains levels of confidentiality and discretion for colleagues and guests.
    • Continuously develop own knowledge and skills as a contributing member of the Retail team.

    Other Responsibilities

    • To oversee and ensure smooth processing of mail orders request.
    • Timely providing feedback from guests to enhance guest’s experience.
    • To observe professional and customer focused telephone etiquette at all times.
    • To be familiar with any and all promotional events for the Retail store or hotel.
    • Corporate purchase/festive hampers.
    • To record and handle any defective and damaged goods and highlight to Manager in timely manner
    • Performs any other duties and responsibilities that may be assigned.

    Tour Guide

    • Manage and communicate with tour guide at the boutique.
    • Participate in relationship building with the tour guide.

     


    Qualifications

    Candidate Profile

    Knowledge and Experience

    • Minimum of 2 years of relevant experience in the retail industry.
    • Ability to speak Japanese will be an advantage.

    Competencies

    • Interpersonal skills well developed with guests, employees, management.
    • Ability to work independently, effectively, reliable and self-directed.
    • Good presentation and influencing skills.
    • Multicultural awareness and able to work with people from diverse cultures.
    • Flexible and able to embrace and respond to change effectively.
    • Ability to work independently and has good initiative under dynamic environment.
    • Self-motivated and energetic, confidently able to resolve problems and make decisions.
    • Communication skills in English spoken/written.

    Additional Information

    Benefits of Joining Raffles Hotel Singapore

    • 5-day Work Week.
    • Duty Meals are provided.
    • Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
    • Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
    • Medical and Wellness Benefit.
    • Comprehensive Insurance Coverage.
    • Local/Overseas Career Development & Growth Opportunities.
    • Holistic Learning and Development Opportunities.

    Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

    When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

    LET YOUR PASSION SHINE

    We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

    LEARN ABOUT US

    Let your passion shine

    We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

    JOIN US
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