Company Description
Join us at Accor, where life pulses with passion!
Hospitality is a Work of Heart at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.
Batman's Hill on Collins is a 4-star Accor hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre, restaurant and bar. Offering impeccable service and a welcoming atmosphere, Batman’s Hill on Collins is the ideal venue for guests visiting the city for leisure or work.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We’re looking for an experienced and passionate Restaurant & Outlet Manager to lead the day-to-day operations of Oak Room Restaurant and Bar including Conferencing and Events and In-room Dining.
This is a full time position in a hands-on leadership role for someone who loves being on the floor, connecting with guests and developing a high-performing team. You’ll take ownership of the restaurant and bar experience, driving service standards, team engagement and commercial performance.
What you’ll be doing:
- Lead the daily operations of Oak Room Restaurant and Bar including Conferencing and Events and In-room Dining
- Coach and develop the Food & Beverage team
- Create memorable guest experiences and drive service excellence
- Manage guest feedback and confidently resolve service issues
- Oversee restaurant and events presentation, beverage service and compliance
- Manage stock, costs and daily operational requirements
- Work closely with Kitchen and wider hotel teams to deliver seamless service
Qualifications
To be successful in this role, you will bring:
- Experience leading a restaurant, bar or Food & Beverage operation
- Strong leadership skills and a passion for developing people
- A genuine focus on guest experience and service excellence
- Strong knowledge of restaurant and beverage operations
- Commercial awareness and experience managing costs and budgets
- Excellent communication, organisation and problem-solving skills
- Current Responsible Service of Alcohol (RSA) certificate
- Flexibility to work evenings, weekends and public holidays
If you’re ready to take ownership of a restaurant and bar, lead a passionate team and create exceptional guest experiences, we’d love to hear from you.
Additional Information
Why work for Accor
- We make our people feel welcome and valued by creating an inclusive and supportive environment
- We offer global Accor and partner discounts on accommodation, food and beverage and with our corporate partners
- We value career progression and offer learning and development opportunities to all of our team members to support them in their career goals
*Please note, visa sponsorship is not available for this role. Only candidates with current working rights in Australia will be considered.
