Restaurant General Manager

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.

The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.

It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.

We offer excellent career development and growth opportunities for our Colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.

Are you a dynamic leader ready to shape the future of one of Warsaw's premier dining destinations? As the General Manager, you’ll be the face of Europejski Grill, leading operations alongside the Executive Chef to create unforgettable guest experiences. You’ll drive innovation, optimize business operations, and inspire a team that delivers excellence. From menu design to team development, your creative vision will set us apart in the competitive dining scene. If you’re passionate about exceptional service and have a flair for forward-thinking leadership, we want you to lead our restaurant into its next chapter.

• Operational Leadership: Oversee the day-to-day operations of Europejski Grill, ensuring a seamless and exceptional guest experience.
• Team Development: Lead, train, and motivate the team to provide outstanding service while fostering a creative and collaborative work environment.
• Financial Oversight: Monitor financial performance, develop strategies to optimize revenue, and ensure cost control measures are in place to meet financial targets.
• Creative Vision: Work closely with the Executive Chef and F&B team to develop innovative ideas for the menu, restaurant concepts, and guest experiences.
• Guest Experience: Ensure the highest standards of service and hospitality, regularly engaging with guests to gain feedback and create memorable dining moments.
• Marketing and Branding: Develop and implement effective marketing strategies to increase brand awareness and attract a diverse clientele.
• Operational Strategy: Implement processes to streamline operations, ensure smooth service flow, and maintain consistent quality.
• Staffing and Scheduling: Ensure the restaurant is properly staffed with well-trained professionals, optimizing scheduling to meet business needs.
• Quality Control: Uphold rigorous standards for food, beverage, and service quality, ensuring compliance with health and safety regulations.
• Innovation and Trends: Stay ahead of industry trends, introducing new concepts and offerings that keep Europejski Grill at the forefront of the dining scene in Warsaw.
• Financial Planning and Reporting: Work closely with the management team to set budgets, forecast sales, and provide regular reports on the restaurant’s performance.

• Proven Experience: Minimum of 5 years in a senior management role within the hospitality industry, preferably in fine dining or upscale restaurant operations.
• Leadership Skills: Demonstrated ability to lead, inspire, and develop a team, fostering a positive and collaborative work environment.
• Creativity & Innovation: A forward-thinking approach with a passion for developing new concepts, ideas, and experiences that elevate the dining experience.
• Financial Acumen: Understanding of budgeting, forecasting, and financial reporting, with the ability to drive profitability while maintaining high service standards.
• Exceptional Guest Service Focus: A commitment to delivering an outstanding guest experience, with the ability to anticipate and exceed guest expectations.
• Communication Skills: Excellent interpersonal and communication skills, both with guests and within the team, to ensure seamless operations and effective collaboration.
• Problem-Solving: Strong decision-making and problem-solving abilities to handle any operational challenges and guest concerns with ease.
• Industry Knowledge: In-depth understanding of food and beverage trends, industry standards, and best practices.
• Multitasking & Organization: Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
• Language Skills: Proficiency in English and Polish; additional languages are a plus.
• Passion for Excellence: A genuine passion for hospitality and a dedication to maintaining high standards in both service and operations.
• Educational Background: A degree in Hospitality Management, Business Administration, or a related field is preferred, though relevant experience will be considered.