Restaurant and Bar Manager

“Hospitality is a work of Heart” at Novotel Melbourne South Wharf, part of the Accor Group. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Novotel Melbourne South Wharf is an eye-catching golden 26 level tower incorporating 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. This four-star hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and is adjacent to the popular DFO shopping centre with 180+ retail brands.

With us, your personality is valued, your opportunities for growth know no boundaries.  Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Are you excited by the opportunity to provide a fantastic food and beverage experience to our guests, and learning and development for your team? At Novotel Melbourne South Wharf creating memorable guest experiences and making guests and team members feel welcome and valued is part of our every day. We've had an internal move in our team, and we are looking for an experienced Restaurant and Bar Manager to lead our service team, optimise operations, and elevate our guests' dining experiences. If you excel in a fast-paced environment, can think on your feet, enjoy collaboration and know how to drive results, we would love to hear from you.

Your key responsibilities will include:

• Oversee daily operations, ensuring smooth and efficient service aligned with business demand
• Set, implement, and maintain high service standards, driving quality and a consistent guest experience and fostering a culture of excellence
• Identify revenue opportunities, manage costs effectively, and optimise workplace efficiency through roster management and inventory control
• Lead and develop your team through targeted training, performance evaluations, and mentorship
• Collaborate with our Head Chef and kitchen staff to ensure seamless service delivery
• Review guest feedback regularly to identify areas for improvement and implement necessary adjustments
• Recruit and induct new team members who align with our standards and values, ensuring a high level of guest engagement and satisfaction
• Utilise and maintain operational systems, including Micros and Purchase+, to streamline service and enhance controls
• Ensure WH&S and sustainability commitments are understood and activated within the department

• Proven experience in leading and managing a successful team in a high-volume restaurant
• Excellent communication and interpersonal skills
• Ability to prioritise tasks, multitask, and work effectively in a team environment
• Outgoing personality with a positive attitude, initiative, and the ability to think creatively
• Strong work ethic and exceptional customer service skills
• Immaculate personal presentation and attention to detail
• Valid Responsible Service of Alcohol (RSA) Certificate & valid right to work full time in Australia
• Flexibility to work shifts including days, evenings, and weekends

Benefits and Perks

At  Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Our hotel offers our team discounted meals, complimentary barista coffee, discounted car parking in the DFO centre, and easy access to public transport.

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor - Careers - Our Philosophy