- Full-Time
- Temporary
- SOFITEL
- Sales & Marketing
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Sofitel Algiers Hamma Garden, El Djazair, Algeria
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REF20602Y
Responsable réservation
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Le Sofitel Alger Hamma Garden est situé aux portes du jardin d'Essai d'Hamma, notre établissement propose 309 chambres et 26 suites climatisées et spacieuses avec accès gratuit au wifi.
L’hôtel dispose de 3 restaurants proposant des plats gastronomiques, français ou régionaux, d'un bar, d'une terrasse avec piscine, d'un solarium et d'une salle de fitness.
Sofitel Alger Hamma Garden peut aussi accueillir vos événements professionnels dans ses 6 salles de réunion.
Votre rôle :
Les responsabilités comprennent, sans s’y limiter :
- Gérer les opérations quotidiennes du département des réservations, aider l'équipe des réservations à atteindre les objectifs du département (engagement des employés, score de performance de la réputation, Reservations Accuracy, RevPar, etc.
- Diriger les heartists du service des réservations en veillant à l'embauche et à la formations appropriées, y compris le service royal et le front office. Le tout avec les respects des standards LQA.
- Procéder à des évaluations des performances et fournir des retours constructifs continu aux heartist du service des réservations tout en leur offrant des possibilités d'apprentissage et de développement.
- Gérer et coordonner toutes les réservations de groupes et individuelles.
- Maintenir une liaison étroite avec les départements de l’hôtel, tels que le service commercial, la réception, le royal service, la comptabilité ….
- Travailler sur les rapports de revenus, Daily, daily, weekly, monthly and quarterly reports
- En charge de la parité tarifaire et des commissions
- Créer et monitorer les offres temporaires
- Autres tâches, telles qu’assignées.
Votre expérience et vos compétences incluent :
- Qualité de service client essentielle ; une expérience similaire est un plus
- Maîtrise du logiciel Opera ou équivalent
- Une expérience de leadership dans un rôle similaire est requise.
- Capacité à travailler de manière cohérente au sein d'une équipe
- Solides capacités interpersonnelles et de résolution des problèmes
- Bonne communication et capacité à gérer les conflits
- Maîtrise de l'Anglais, le français et l’arabe
Meet Elma, a Luxury Reservation Consultant
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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