- Full-Time
- Permanent
- M GALLERY
- Rooms
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Hotel Rotary Geneva - MGallery, Geneva, Switzerland
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REF2507G
Responsable Marketing & Expérience Client (H/F/X)
Region
Luxury & Lifestyle
Venez rejoindre l’équipe de l’hôtel Rotary de la marque MGallery.
Etablissement 4 étoiles sup de 95 chambres, situé au cœur de la ville, à deux pas du Lac Léman et du quartier d'affaires.
L’Hôtel Rotary MGallery, incarne l’art de recevoir avec style et attention. Nous recherchons un(e) Responsable Marketing & Expérience Client passionné·e par l’hospitalité pour renforcer notre équipe.
Vous avez le sens du service très développé, l’esprit d’équipe. Vous êtes dynamique, disponible, flexible, autonome et soucieux d’offrir au quotidien à notre clientèle un haut niveau de prestations.
Vos missions
Guest Experience
- Concevoir et mettre en œuvre des parcours clients personnalisés et mémorables
- Superviser et améliorer en continu la satisfaction client (enquêtes, commentaires, RPS)
- Optimiser la qualité de l’accueil et du service dans tous les points de contact
- Travailler en étroite collaboration avec les équipes opérationnelles pour garantir l’excellence du service
- Gérer les réclamations de manière proactive et orientée solution
- Support à l’équipe réception quand nécessaire.
Marketing & Communication
- Définir et mettre en œuvre le plan marketing local en lien avec l’identité MGallery
- Piloter la communication digitale : réseaux sociaux, site internet
- Coordonner les campagnes de promotion et partenariats locaux
- Assurer une cohérence de marque dans tous les supports visuels et écrits
- Organiser des événements et activations pour renforcer la notoriété de l’hôtel
- Collaborer étroitement avec l’ensemble des services transversaux (hébergement, restauration, housekeeping, maintenance, etc.) pour garantir une expérience client fluide, cohérente et d’exception.
Profil recherché
- Expérience significative en hôtel haut de gamme ou luxe, idéalement dans un poste similaire
- Formation en hôtellerie, marketing ou communication
- Excellente présentation et sens du détail
- Parfaite maîtrise du français et de l’anglais (oral et écrit)
- Leadership naturel, créativité, orientation client et esprit d’équipe
Ce poste est pour vous si :
- Vous êtes passionnée par l’art de recevoir et avez le sens du détail
- Vous aimez autant les chiffres que la créativité
- Vous savez jongler entre stratégie et opérationnel
- Vous êtes à l’aise dans un environnement en constante évolution
- Vous appréciez le travail en équipe et savez fédérer autour de vous. Vous aimez évoluer dans un environnement collaboratif, où chaque service contribue à l’excellence de l’expérience client
Nous offrons :
- Un environnement de travail élégant et stimulant
- Un poste évolutif au sein du groupe Essendi
- Accès aux formations Accor Academy
- Avantages groupe (réductions, mobilité internationale, etc.)
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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