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  1. Full-Time
  2. Permanent
  3. FAIRMONT
  4. Rooms

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Fairmont Scottsdale Princess, Scottsdale, United States

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REF49254V

Resort Front Desk Agent

Region

Luxury & Lifestyle


This vacancy has now expired. Please see similar roles below...


Company Description

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space.  This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

What’s in it for you:

  • Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
  • Free meals at our on-site employee restaurant
  • Learning programs through our Academies designed to sharpen your skills
  • Great Medical and Dental benefits, 401K, Direct Deposit etc.
  • Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

First impressions are everything! Your engaging smile and personality are the essence of a great Front Desk Agent at the Fairmont Scottsdale Princess. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories" for our guests.

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:  

  • Consistently offer professional, friendly and engaging service
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies  
  • Other duties as assigned    

Qualifications

  • Proficient in the English language (verbal & written), second language is an asset
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment 
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Previous customer related experience an asset
  • Previous PMS experience an asset 
  • Computer literate in Microsoft Window applications an asset
  • Must be able to type 25 words per minute
  • Must possess a professional presentation 
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Hospitality Diploma is an asset
  • Must be flexible in terms of working hours
  • Must have the ability to handle cash effectively and accurately

Additional Information

You must be eligible to work in the United States.

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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